TAIPEI(CHINA) CAR RENTAL REVIEWS

Picked up the car near Taipei Station, a short walk from the metro. After verifying documents, the staff reminded us that turning right on a red light is not allowed... We inspected the car together, took photos of the fuel gauge, and then hit the road... Returned the car near Kaohsiung Station... Since we needed to take the high-speed rail back to Taipei and we were a group of seven, the owner’s father kindly drove us to the high-speed rail station after we completed the return procedures. It was very heartwarming...

Very friendly and fast service.

For this JT company, nobody at the airport knew about it. They sent a message at 11:30 PM the night before departure, asking me to add someone on WeChat to arrange the car pickup. I had noted my arrival flight and pickup time when I placed the order. I waited 40 minutes at the airport before someone showed up, then it took another 20-minute drive to reach an office outside the airport. It was basically a private rental company with 5 or 6 cars. They briefly recorded my details and asked for a security deposit of 2000 RMB. I offered to pay by card, but they subtly insisted on WeChat or Alipay. Due to time constraints, I didn't argue and paid as asked. Later, I was told it would take 90-120 days to refund the deposit, which I found problematic. The car they provided was different from what I had ordered and seemed to be of a lower tier. It wasn't fully fueled either. The condition of the car wasn't good; the steering wheel was not aligned, and the wheels were not properly balanced. I wouldn't recommend renting from this company in the future.

The car had 90,000 kilometers on it, and when we first picked it up, it only had one bar of fuel left. The headlight indicator was broken, so during the day we didn't even know if the lights were on. When we were picking up the car, they kept urging us to take it. We clearly booked the car for five days, so it's their responsibility to have the car ready. They said if we didn't come by 2 PM, we'd have to wait until evening, which made us rush and feel stressed - it was just ridiculous. Our vehicle got scratched, and the compensation was arbitrary with no clear guidelines. The car was in poor condition, with unrepaired dents on the door. For a very small scratch (no paint fell off, just a tiny crack in the base paint and the bodywork was intact), they insisted on repainting the entire rear and charged us 1100 RMB. We got severely ripped off - do not choose this company.

Simple procedures and warm service

Very poor service

The car was in terrible condition, an old car that had been driven over 100,000 kilometers. The tires had no tread, and there were numerous scratches and dents all over the car. We waited at the airport for them to deliver the car, and they made it very difficult for us. First, they asked for a deposit, which they would hold for two months, and then they tried to sell us insurance. They claimed that even if you bought full insurance through the rental platform, you wouldn't get compensation. They threatened us with various fines and penalties. The lease terms were misleading and unfair!

I must say, the 'hospitality and politeness' can be felt right after landing. My trip to Taiwan was very satisfying!

The only international car rental company in Taiwan, reliable service and very good attitude.

Very good

I was told to return the car before 8:30 PM, but before their closing time, they told me they had an appointment and were leaving early. I was already near the return location but couldn't find the exact spot. When I called, they said they had already left and asked me to go to a different location, wasting nearly an hour of my time. The customer service told me to wait in the parking lot, and after over 20 minutes, no one showed up. The company's phone was unanswered, so I had to call the main office to file a complaint. Eventually, I managed to return the car, but it took over two hours! The car had scratches everywhere, and the rear light was broken and fixed with glue. Make sure to check the car thoroughly when picking it up!

The car had a scratched tire. Since there was no replacement car available, I had to wait almost an hour. The staff's attitude was good, but it wasted my time.

The staff I met were very friendly.

The service was not provided by JT Rent-A-Car, it was subcontracted to EZ Rent-A-Car. However, the service from EZ Rent-A-Car was excellent, and the staff were very friendly!

Excellent service, and they upgraded my car for free

Provided a detailed explanation of Taiwan's traffic regulations.

The service was excellent. I could pick up the car directly at the airport, and returning it was just as easy. The overall experience was great. Additionally, the driver's license process was simple; just a translated and notarized driver's license was enough. Very convenient.

The car was delivered and picked up at the airport. The driving instructor explained the traffic rules and driving precautions for both Taiwan and the mainland. The service was warm, thorough, and responsible.

Convenient and efficient, trustworthy service, will use again from the airport.

Very satisfied, the staff were very friendly and enthusiastic.