Like: convenience and price, as proposed Dislike: Had booked a Nissan Versa Sedan and I got a small Toyota Yaris ! It did not turn to be a problem as I needed a car only for a week to do errands around Washington DC, just 286 miles. It would have been a big problem if I had to transport a lot of stuff as I did last december when I visited my son and family in Tampa Florida... Next time I shall double check with the agency if I am going to get the car I have reserved.
Great, they communicated in advance about picking up the car a bit later and even provided an upgrade. The car was really big! Returning the car was also very convenient.
“Extremely Nice, Helpful Young Lady at the Rental Desk”
About Hertz:7.0/10
The car stunk like cigarette smoke when we picked it up. We don't smoke, we hate it. It was DISGUSTING.
The good news: The young lady who helped us when we picked up and dropped off the car is wonderfully helpful and nice. She went the extra mile to give us what we wanted. I am sorry I did not get her name (she is Asian and has a blonde/light streak in her dark hair), but she most definitely deserves a raise!
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A.Ballereau
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View more >Dislike: Had booked a Nissan Versa Sedan and I got a small Toyota Yaris ! It did not turn to be a problem as I needed a car only for a week to do errands around Washington DC, just 286 miles. It would have been a big problem if I had to transport a lot of stuff as I did last december when I visited my son and family in Tampa Florida... Next time I shall double check with the agency if I am going to get the car I have reserved.
Joshua George
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View more >Wayne Raymond
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