avis rang me at 7.24am because the client before insisted to contact me to see if his phone was forgotten in the car, then got poor apologies from avis saying it was the client who asked...am i not a client to be considered?
Arrived late for pickup and was charged 48 euros. Returned the car 5 hours late and was charged an extra day's fee of 70 euros. Why is such a terrible provider even part of the system?
Booked Citroen Berlingo category and got a downgrade to a smaller car. I couldn’t put all my family luggage in. The staff was very helpful to solve the problem. Got a bigger car after some discussions. However, in a dire condition. One side was very scratched, the side doors didn’t close properly and I got it with an empty tank instead of ‘full to full’ according to my contract.
Good service but very confusing to find. They told us to go to the upper floor of the airport but their office wasn't there; upon calling them, we were told to wait at the taxi area to be picked up and driven to the actual location (some 10 minutes away by car). They were quick once we got there.
Giles was very friendly and went out of his way to replace a fuse to ensure our car chargers and GPS was working prior to leaving the facility. Best customer service I’ve seen in a long time. This man deserves a raise!!
Did not get the car I had however got similar sized car. The car condition was not very good. Customer service was good no problems picking or dropping the car. Word of advise take as much pictures and video of the car before pick up.
“All fine but with some confusion and misinformarion given.”
About Budget:8.0/10
Person at the desk apparently had no idea car had been paid for on Qeeq.
Car was full of scratches but overall everything went fine. I'm waiting for the deposit to be refunded.
About QEEQ:10.0/10
Qeeq wrongfully informed me the security deposit for the booking would be 150 euros instead of 1000+50 for fuel.
Car book was “economy” so I expected a panda or fiesta but was given a Citroen C1 which is classified as a “mini”.
Pick up desk was stated as in the terminal but was about 3 miles away.
The car was old, dented and dirty.
Car hire locations (incl. in-airport & off-airport)
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m.maze
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