CAR RENTAL REVIEWS ON SURPRICE RENT A CAR AT MALTA INTERNATIONAL AIRPORT, MLA

As always amazing service.

Brilliant app highly recommend

Dear Sirs, they made an outrageous extortion of fines. We have not scratched the wheel cover - and all tires were black when the car was returned - so how come Surprice rent company sent us a picture where one wheel has now mark made with white chalk- pretending to be street paint - it is impossible to run into a curb and make this mark - to square. The wheel is always rotating so no such marks are possible - basic geometry. This is a simple false claim on car rental company side - and extortion of fines. (do they do it to every car that has not purchased overinflated insurance with Surprice rent?) And they charge 100 eur for a car wheel cover!!!! I will post proper opinions on several websites about this case. And Qeeq should look into this matter - if you are interested - we can send pictures - just to which email? Best regards, Rafal Golebiowski

you are fine - just look into your partmners procedures and fines.

Very helpful staff and very friendly. Superb van.

East to book and cheap deals.

car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems

Would be good to have staff wearing a t-shirt or shirt with the company logo on it. We were told to meet “a guy wearing a grey t-shirt” outside to collect the car. Also at busy times additional staff are needed when collecting/dropping off cars

Arrived late for pickup and was charged 48 euros. Returned the car 5 hours late and was charged an extra day's fee of 70 euros. Why is such a terrible provider even part of the system?

I was expecting a large estate car, as described a Citroen C5 or similar, I got a small SUV a Peugeot 2008 making it very tricky to fit all of our party and luggage in.

Very helpful staff but €48 after 8pm charge was not fully explained by yourselves.

Giles was very friendly and went out of his way to replace a fuse to ensure our car chargers and GPS was working prior to leaving the facility. Best customer service I’ve seen in a long time. This man deserves a raise!!

Fantastic value for money and quick efficient staff. Thank you

Attention arnaque à la rayure obligé de réglé des frais pour une rayure ridicule !

Did not get the car I had however got similar sized car. The car condition was not very good. Customer service was good no problems picking or dropping the car. Word of advise take as much pictures and video of the car before pick up.

car was "upgraded" to an SUV category, but the car given was smaller and in bad condition. Staff was nice and helpful.

High fees if your are to drop your car before 7:00 am

Stupid procedure didn’t accept any major credit or debit cards. They wanted a £1,300 deposit, ridiculous. Didn’t rent the car, and wasted my money.

Car quality - good. Inspection showed several scarves what is a downsize for a minicar with 21000km only. Manual transition is in poor condition. Rest is fine or perfect. Office - basic office, some staff roaming around. Up-sell is a must here so better be prepared for assertive approach. Apart from that no other comments. Costs - the rate was good so I chose them. They blocked EUR 1200 + EUR 150 for fines. Get it back within 72hrs after drop off. Inspection is quick but I left power charger in the car and they haven't replied. My bad.

La chica de recepción un poco seria. Nos hablaba a toda prisa. Revisan todo muy concienzudamente a la hora de la entrega.

Todo ok.

Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.

Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.

Really friendly company. All staff are accommodating. They aim to help and make sure the pick up is completed quickly.

Amazing app, even after comparing prices you can’t be the service and the price drop facility’s

Was expecting a large wagon as per what was imaged /ordered the one given just managed to fit us in which made it a uncomfortable ride