Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.
Was advised to go to Easy Rent on first floor no mention of Surprice at all. Not one panel of the car clear of scratches and bumps.
Warning light wouldn’t go off was told it was tyre pressure and was advised that it’s ok when they kicked the wheel. Dreadful rattling noises.
The £1500 block reserve payment in case of accidents etc was a big surprise and means is locked for the rental period and at least 3 days afterwards.
About QEEQ:8.0/10
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