LUQA CAR RENTAL REVIEWS

very thorough, very professional. Straight up.

All good

They closed the office before the closing time with no information. Hence I couldnt pickup my car but had to rent another one

car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems

It was explained to me that I cannot rent a car with American Express card because they are very easy to cancel payment, but then they start twisting my hands to pay full insurance on the same card. The amount of the insurance asked was 3 times more than the rental. Huge disappointment and 0 customer service.

Counter staff were very pleasant and helpful. The cars body work was in poor condition (scratches,dents, body trim missing). The service indicator on the dashboard was on. The cars running performance was very poor it had a problem with it. We didn’t report this until we dropped car off at end of our stay, because we were only staying for a few days and didn’t want this to have any impact on the time we had on the island.

Price drop protector saved us about £5, but I couldn’t see whether the reduction actually came off our final total. Booking was very straight forward.

I was expecting a large estate car, as described a Citroen C5 or similar, I got a small SUV a Peugeot 2008 making it very tricky to fit all of our party and luggage in.

Very helpful staff but €48 after 8pm charge was not fully explained by yourselves.

Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.

Booking platform easy to use.

The car was lower class with half the baggage space. This was a total scam!

Il nous a fallu 5 heures pour récupérer la voiture .Il nous on fait attendre 5h pour récupérer la voiture à l'aéroport. et des amis y sont venus 2 jours avant c'était la même chose.Ils louent les voitures mais il les ont pas alors qu'on avait réservé un mois à l'avance.

Would not use again, Prepaid all costs upfront for a Skoda Estate or similar - they tried to give me a Suzuki Baleno. Then charged me additional Vat and Taxes plus a mandatory prepaid fuel service which I did not want.

Fantastic value for money and quick efficient staff. Thank you

Attention arnaque à la rayure obligé de réglé des frais pour une rayure ridicule !

Quick and simple.

Best website for car rentals

car was "upgraded" to an SUV category, but the car given was smaller and in bad condition. Staff was nice and helpful.

Tried to sell us additional insurance at time of pickup. Tried to charge for damage already present at time of pickup.

Tried to give us a smaller car than we had booked, after an already long wait. Then said they’d look for a bigger car - it took 45 mins to be confirmed they had one, then another 20 mins for it to be delivered. Got to the car park and there were lots of the vehicle type we had been allocated and we were given the oldest, most dilapidated car possible - high mileage, stained seats and interior, missing wing mirror cover, steering wheel was worn, poor fitting boot liner. It was a mess! We figured at least they wouldn’t notice any damage as there was no space left to damage! Wouldn’t book through them again.

Booking process was nice and easy. We actually cancelled one booking as we needed to change the dates and it was easy to do.

The company is probably the biggest one in Malta, services were really good, they are really PRO in what they do. I definitely will use the company services in Malta or other countries once again.

No much to comment, everything works as expected easy rent cars is the only car rental website that I use it.

Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.

Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.

Was expecting a large wagon as per what was imaged /ordered the one given just managed to fit us in which made it a uncomfortable ride