The service was excellent, and the car was provided quickly. The Audi A4 wagon was still new, with only 7200 kilometers driven. We drove over half of Germany and even went to Austria, covering more than 2300 kilometers in 6 days. We were reluctant to return the car.
When we arrived at the train station, we couldn't reach the car rental company. The Deutsche Bahn customer service didn't have any record of our reservation. We waited for 20 minutes until an employee from the rental company showed up, but he couldn't speak English. It took us over an hour to get the car, wasting a lot of time. As a result, we missed several attractions. Why would a rental company that can't speak English offer international rental services?
They didn't inform us in advance that the Mainz train station has no office, causing us to search for a long time. We were promised to pick up the car before 8 PM on the same day, but we were told we couldn't, and ended up getting the car the next afternoon. It delayed our trip and increased accommodation costs.
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