Mainz Munich Salzburg Prague

I have used Zuzuche several times, but this was my first time with Europcar, and it was a very unpleasant experience. I had to wait in line for nearly an hour to pick up the car. The price difference caused by the prepayment was blamed on a discrepancy between their system and the agent's (Zuzuche) pricing, amounting to more than 50 euros. I had to pay their price to get the car. Even the supervisor didn’t take a detailed look or care about the discrepancy and wouldn’t answer the call from Zuzuche's representative in China. Otherwise, they wouldn't give me the car. When picking up the car, it wasn't the one I originally booked, and I wanted to confirm if it could fit our luggage. They rudely said it was the only car left, take it or leave it. On the 14th, returning the car went smoothly. Someone checked the car at the drop-off point, I signed a form, and there were no issues. When it came to billing, a few days later, my credit card statement showed the prepayment deducted, but it was charged in dollars instead of euros, and they calculated it in some unknown way. I have asked Zuzuche about this several times with no response yet. Very dissatisfied.

The service was excellent

The car pickup process took a long time and the procedures were complicated.

Europcar charged my credit card three times without my permission and only refunded after more than a month of repeated negotiations. The charges were explained with false reasons such as airport construction fees, late return fees, and car upgrade fees. After I provided evidence to dispute each charge, they had no choice but to refund the malicious charges. The communication process was very unpleasant, and the QEEQ representative was also very helpless. I have suggested to QEEQ to delist Europcar's models and recommend other travelers in Europe to avoid Europcar.

Not many people, short waiting time, and the process was simple and convenient.