SANTORINI CAR RENTAL REVIEWS

Service speed was relatively slow

Great service experience

Their English was pretty good, and the car rental process was quite straightforward. We had an early morning flight and the staff managed to meet us at the airport promptly, although there was an extra charge for services outside regular hours. Unlike in Germany, where you can just drop the keys at a designated spot free of charge if it's outside working hours.

Pretty good

She left us waiting under the hot sun.

Like: Very friendly people and easy to deal. Car was ready and clean.
Dislike: Buying insurance from a third party makes your life much more complicate when you go pick the car up. I bought insurance from easy rent cars and when I went to get the car they said, if anything happen to the the car you will have to deal with your insurance and they would hold $1,000 Euros on my Credit Card. To avoid this situation I decided to buy the insurance from them and be free of any problem if something had happened. I paid two insurances, they charged me $125 Euros for the insurance. I didn't see any value for the third party insurance.

Like: Good quality of car, short time on picking up and dropping off.
Dislike: Very high cost of insurance, 98eur just for few days!! Insurance for one year for this cost is 7.300eur, that is the most expensive insurance that I ever heared!!

Like: car is very clean and perfect, and staff explained everything
Dislike: we had to wait till 7.30 in the morning till the employee arrived and opened the office, long waiting time, they should open 24 hours

No staff, no cars. AVIS is blacklisted for life, and I will advise those around me not to use them.

Average

Supposed to be full-to-full, but it was actually empty-to-empty. They obviously had cars in good condition, but gave me a super old and broken one. I really don't understand where the high ratings came from.

No need to queue

Reputable company, quality assurance.

Scheduled a car exchange, but the store was closed. They didn't answer the phone even though someone was obviously there. Almost missed my flight. Suspect they wanted to charge extra by not taking the car back.

Arrived at night, no queues, great service!

The company is small but the service is good.

The service attitude was very good.

Friendly service, very good.

No car available at pick-up, taken elsewhere and given a car with an empty tank, causing issues for returning with a full tank.

The car's condition was very poor and felt like it could stall at any moment. Initially, we were worried about fitting our luggage, so we deliberately rented a larger car. However, when we went to pick up the car, the staff gave us a Smart with a piece of paper as a license plate. The luggage barely fit inside, but it was very uncomfortable for passengers and there was no room for any additional luggage. Upon arrival at the airport, there was no staff to be found, so we quickly contacted the car rental customer service. The customer service representative said the staff should be holding a sign to greet us and asked us to contact the rental company. We called, and the rental company told us to wait. The airport staff noticed our anxiety and kept calling on our behalf. In the end, we missed the sunset completely. We didn’t get to see the sunset for the remaining two days on Santorini due to the weather, which was deeply disappointing. Given the perfect weather on the day we arrived, it made the disappointment even worse. This car rental experience felt like a total failure. I would have preferred not to book in advance and instead rent from a larger local company upon arrival to avoid such issues.