the car was old. no bluetooth, who drives these days without bluetooth? so we drove without music which was not fun, it was an automatic car, skoda citigo, ir was very difficult for it to go up hills, it choked all the time. not good experience with the car.
There was no instruction on how to use the vehicle, which made it difficult for me to open the convertible top. Picking up the keys by myself and then going to the parking lot with my luggage was a bit troublesome.
“The website should check the competency of the car rental company before taking on to the portal”
About Autounion:4.3/10
They need to have more clean and new vehicles to rent out to the customers. The engine has already done 90+K mileage. Not clean from inside. Making sure they arrive in time to pick-up the passengers from the airport.
I have rent 2 car with small type, and the staff is advise us to upgrade to the medium size due to exceed of the luggage storage issue, is reasonable and acceptable. But 1 of our car aircon is not cold and when returning of vehicle we have topping up the gas to the level we collecting our vehicle but when the staff come to our hotel for collection they has request us to pay them 5 euro per car for the gas top up. Is ok for me to give them 5 euro car but we has purposely drive the car very far away only to top up the gas in order to get penalty.. but in the end we still get penalty 5 euro per car..
Overall experience is great just have to clarify with the staff before collecting the car.
The car was not the VW Polo that we booked but apparently in the same class (Hyundi i20). The rental office was easy to find and the staff very helpful and courteous. Car was in good condition.
“Returned the car immediately due to burning smell.”
About Hertz:4.0/10
The car given was not an Opel but a SEAT León Ecomotive. Even though I can drive a manual minivan in my home country, the manual cars there are quite strange. The car had a burning smell within 1 kilometer. The only replacement car available was a two-door Fiat, which couldn't fit four people. The rental company insisted the car was fine and refused to refund the day's rental fee, resulting in a direct loss of nearly 70 euros.
Worst rental car company ever! They try to screw every customer in the line including myself. They added extra fees that were not part of the agreement with Easyrentcars.com You should not so business with them!
The rental company staff were very friendly. They couldn't find my reservation from QEEQ but arranged a new car for me without changing the price. I suggest renting directly from the car rental company next time as QEEQ is unreliable.
Pas de bureau dans le terminal comme indiqué sur le bon de location. Notre avion a atterri à 8h mais il a fallut attendre 9h car location prévue que pour 9h sauf que personnel De l’agence était en retard ou a oublié alors au bout de 20 min avons dû téléphoner et 10 min après un Mr est arrivé pour nous emmener jusqu’à L’agence à 10min. Ensuite cela c’est bien passé : personnel gentil et papier fait rapidement, véhicule impeccable.
Lors du départ restitution du véhicule dans un autre endroit soit au port mais le ferry partant à 4h on m’a demandé 26€ En liquide car l’agence était fermée à cette heure la. 26€ non précisé sur le bon de location!!
Nous avons dû rentrer dans le ferry et laisser les 26€ ainsi que les clés dans la boîte à gants car personnel non présent sur le quai à notre arrivée comme convenu lors du coup de téléphone de la veille.
Au final il nous a téléphoné vers 4h15 nous disant qu’il était sur le quai et qu’il avait trouvé l’argent et les clés sans problème! MOYEN! MOYEN!
“NEVER USE AUTO UNION, THEY ARE CHEAP, PETTY & RUDE CHEATS”
About Autounion:6.0/10
The service of the Auto union was pathetic. First we were given a lower category car. We booked a Nisan Note and were given a VW Polo. Even in the chart that was displayed in the pickup point showed VW POLO AUTOMATIC in a lower class then the Nissan Note. We dnt want to argue so we just accepted the car put our 2 bags on the rear seat and moved on.
The drop was the worst experience. we dropped the car and the person who collected the car said all Ok and took the car. We stayed back asking for a ALL OK receipt and the person on the counter said we will have to wait for the yellow slip which the person has taken to the parking lot. We waited for 15 to 20 mins and then he says the car is returned in a dirty state and showed us a photograph. I accepted that and told him to give me the car back as i yet have time for my rental and that i could get it cleant and returned. My younger child sits on a booster seat so his legs had dirtied the rear part of the front seat. and there were food crumbs which we could not see with 2 bags on the seat at the back. i told him that i would get it cleaned and give it to you. but he insisted i PAY 20 EURO and he would clean it ONLY. We had an argument on this, I WAS UPSET BUT DECIDED IT DNT MAKE SENSE TO GO ON SO I PAID THE 20 EURO IN CASH. AFTER THAT the person named PANOS had the guts to threaten us shouting" YOU ARE IN MY COUNTRY AND WATCH WHAT WE CAN DO" WHEN WE TRIED TO CLICK THE PHOTOGRAPH OF THE CARS CATEGORY IN HIS OUTLET THEY ALL STARTED SHOUTING WE CANNOT TAKE ANY PICS AND TO GET OUT OF THEIR SHOP. PANOS ALSO PUT HIS HAND ON MY BACK AND GAVE ME A PUSH. I SHOUTED BACK, HE DARE NOT TOUCH ME AGAIN. THEY KEPT TELLING US TO LEAVE THEIR SHOP. WE LEFT REALLY DISSAPOINTED FIRST BY GETTING A LOWER CATEGORY CAR AND THEN BEING CHEATED FOR A PETTY AMOUNT. ON YOUR WEBSITE THE POLO WAS AVAILABLE FOR A CHEAPER COST BUT ICHOSE THE HIGHER CATEGORY FOR MY LUGGAGE.
NEVER EVER HAD SUCH A BAD EXPERIENCE IN SO MANY RENTALS TILLS DATE
It was quite late when we picked up the car, probably due to the last flight. There was no car inspection arranged; we just filled out a form, which stated that we received the car with a full tank, and were handed the keys. We found the car ourselves in the parking lot. The car was in great condition. We originally booked a manual, but it was upgraded to an automatic, which we were very satisfied with.
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Reginald Thoreau
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