REYKJAVIK CAR RENTAL REVIEWS

Picking up the car was extremely complicated. After landing, I checked the pickup location based on the navigation information, and it turned out to be more than 50 kilometers away! I was instantly confused and noticed there was another domestic airport. I quickly took the airport shuttle to the domestic airport, but when I reached the end of the road shown on the map, I had to carry my luggage and ask people at the domestic airport. Even the only staff member at the airport didn't know where this rental company was. I had to call the rental car company with my bad English, and all they could say was 'sorry' and 'please wait.' After several calls, and contacting Zuzuche customer service, I waited for an hour before the rental company finally brought the car. It turned out that the pickup and drop-off locations on their order were at the international airport, which we totally missed. Whether it was the rental company's mistake or Zuzuche's, it was an extremely bad experience. Thankfully, the rest of the self-drive trip went smoothly.

Now that Budget and Avis have merged, the service attitude is excellent. But the customer service phone line can sometimes be unreliable.

First, we landed at Iceland International Airport, and this car rental company did not have a pickup counter there. Following the address provided, we had to take an airport bus to the domestic airport at our own expense, which took an hour. However, there was no pickup counter at the domestic airport either. We called the rental company and waited at the domestic airport for over 10 minutes until someone came to pick us up. It took another 10-minute drive to reach the pickup point, which turned out to be a Honda dealership. The pickup process was very slow, and we were charged a deposit of 335000 ISK. Returning the car was also problematic; it was at a different location and hard to find based on the address given by the staff. We had to ask two people for directions before finding the place, which was stressful as we had a flight to catch right after returning the car. The return point was another Honda dealership. Even though the car was in perfect condition, the deposit would take one to two months to be refunded. It’s really better to rent from a big company; this local rental company is very unreliable. This has been my worst car rental experience ever, definitely a negative review.

It was my own fault; this company is located at Reykjavik Domestic Airport, not the international airport where my flight landed.

There's no rental point at the airport, but the company sent someone to pick us up. The car provided was quite good and the inspection was fairly simple.

Very close to the domestic airport, with considerate service and quick procedures.

The service was excellent, the staff was very handsome, and the store's location is great. To the east is the BSI bus terminal, to the south is the domestic airport, and to the west is the N1 gas station.

The service was good, and the quality of the car was also good~ They even offered free drop-off in the city center~

It's a bit disappointing that there's no fixed location at the airport; it took 30 minutes to find it. Returning the car took 15 minutes, which was a bit slow. Everything else was very satisfactory!

Very good attitude

I originally booked a Golf, but when I arrived, they said they couldn't find my car; it was in another lot. Without asking me, they gave me a Skoda Octavia Diesel instead, which felt like an upgrade, so I was happy to take it. The car was in good condition. Later, a tire pressure warning light came on. After calling, they told me to reset it, but the instructions weren't very clear. I tried to reset it but couldn't, so I checked the tires myself. They seemed fine, so I drove to the nearest branch. The staff directed me to a repair shop, where the service was excellent. The issue turned out to be that one tire had high pressure. It was resolved for free. A small stone hit the windshield when driving on a sandy road, which scared me, but luckily it didn't crack. I recommend getting windshield insurance. I returned the car at 4 AM, and there were staff present, which was convenient. Overall, I am quite satisfied.