We arrived less than an hour early to pick up the car. At first, they wanted to charge us for an extra day. After a long discussion and contacting the customer service of the rental platform, they finally agreed to let us pick up the car early for free. Additionally, they insisted we buy insurance. I told them I had already bought it back home, but they insisted on purchasing it again. After another lengthy discussion and contacting customer service again, they eventually allowed us not to buy the additional insurance. It was very frustrating!

The speed of picking up and returning the car was relatively fast, not bad.

Easy to find location. Free upgrade to SUV. Friendly service.

Great deals, no service issues, definitely recommend.

Finding the drop-off was not easy, going round in circles trying to find it, once found then had a 500m walk back to the terminal with large luggage in tow through snow.

Like: The sales representative was very welcoming and very friendly and give a lot of useful tips.
Dislike: The car was a little worn down and had previous damage on it. I saw some rental agencies put stickers to previous damages to clearly mark what is known to the agency. I would very much appreciate if Budget did the same.