On October 14-15 in La Spezia, Italy, I had reserved a Jeep. However, upon arrival, the staff informed me that the Jeep was not available and I would have to wait. To get a car quickly, I switched to a cheaper Fiat. The prices were different, and I am not sure how to get the price difference refunded.
Arrived at noon to pick up the car, they said the reserved car was not available and it was still at Pisa Airport. They promised it would arrive by 3 PM, but at 3 PM it was still at Pisa Airport. I had no choice but to drive a manual small car to Pisa Airport to exchange for an automatic car, which was smaller than the reserved model. Filed a complaint afterward, now back home but still have not received a response regarding the complaint.
Booked an automatic, but only manual was available at the store. It was more expensive initially, but after a long negotiation, the price matched. The elderly staff were very slow, taking over an hour.
The staff confirmed there was no damage when I returned the car, but the next day, a charge for damages was taken from my credit card without any prior notification.
Car hire locations (incl. in-airport & off-airport)
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Car hire at/near landmarks of La Spezia
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