La Spezia

The staff was enthusiastic and patient. Our English was not very good, and they spoke in a very Italian way. But they were very patient and even wrote things down for us. The Milan airport return station is staffed 24 hours, unlike Hertz, which was closed when we went there early at 6 AM.

Nos dieron un Audi Q2 automático. No tenían el auto que habíamos reservado

Funcionó muy bien

The car was brand new and very clean. The office staff were pretty good, but a bit overwhelmed by the amount of people. It was hassle speaking over the phone and we should have been warned about this prior to picking up the car. However, the lovely girl I spoke to had excellent English and everything went through smoothly. It should have been made clearer when booking that the driver of the car should do the booking.

N/a

Nos creo inseguridad la insistencia en que aceptamos su seguro cuando ya habíamos contratado uno

Booking, car, drop off all very good. Staff at Maggiore counter trying hard but understaffed, failing systems and lost paper work resulted in a wait of nearly an hour before we got the keys. Then they were clearly under instruction to sell insurance extras, which annoyed customers and caused even longer delays.