NAPLES CAR RENTAL REVIEWS

I got from the UK to Italy in the same time it took to collect the car. 2 hours for collection is unacceptable. Also I booked a full size car and got a Nissan Juke which I do not class as a full size vehicle. Could not be bothered to raise given it took 2 hours to get in the first place.

My booking was for a Jeep Renegade or similar vehicle, which I paid extra to get. I was totally disappointed at hatchback Kia Stonic that was provided.

It was evident that AVIS representatives were not happy with a third party booking. Not sure if will book through third party again.

Nos creo inseguridad la insistencia en que aceptamos su seguro cuando ya habíamos contratado uno

waited for the car two and a half hours. it was terrible.

This time they give third standard car with every side damage

I did not get the car I booked and nothing similar available so had to take a larger vehicle (in any other location would have been OK), but driving in Naples and Amalfi coast, was not appropriate. The agent wanted to sell more than I had booked and paid for, unnecessary, all I wanted after 2 flights and day of travel is to collect the keys and get to hotel ........... queue was ridiculous and the same selling of unnecessary additions tok forever for each customer. Sign the contract, shown existing damages on the contract and told to check the car before leaving. Contract signed @ 17:00, collect keys check car, contract sent by email, so cannot check the significant amount of scrapes and dents on this vehicle, all dents were new and not documented, luck I took photos at the airport in the parking bay before i left!

After waiting for over an hour at the counter and calling them 2 times to make sure they keep the convertible. They tried telling me that there is no convertible available. I had to argue my point for 5 minutes and show them pictures of our engagement 2 days before she finally said ok i’ll give you a convertible. They are such liars. Also the completely disregarded the fact i had bought insurance and had a waved deposit. They said it doesn't cover me in any way. And tried to push me to take insurance with them On top of my MasterCard world elite insurance and the one i had bought from EasyRentCars. After all that we ended having a good experience regardless.

EasyRentCars was absolutely amazing and soo easy to deal with they responded to me within seconds and made every necessary effort to comply with my requests. Thanks a lot for making this a good experience!

The car provided was of a different standard. Instead of BMW 1 series only one model was offered, i.e. Fiat Tipo.

no bad / no good.

Very reactive! Excellent.

Заказывали машину в для недельной поездки по Неаполю, брали у компании Budget непосредственно в аэропорту. И машиной и сервисом остались вполне довольны. Машина была с мелкими дефектами/царапинами, но никаких проблем при сдаче авто это не вызвало. Выдали автомобиль быстро. По ходу дела пытались, как сейчас заведено :), предложить ещё доп страховку (уточню, у нас сразу было оплачено полное каско), мы вежливо отказались, никто настаивать не пытался. Вернули авто чуть позже назначенного времени без каких либо проблем. Поэтому в целом остались довольны услугами компании budget и непосредственно сайта EasyRentCars!

Avis Naples is an absolute gong show. There were huge lineups at the pick area (which is outside the terminal) and we waited about 45 mins to get the car. Wasn’t the car we reserved but that was okay because it still fit our needs. No one inspected the car with us before hand. We dropped the car in Rome and the Rome Avis was great.

They give me a van instead of a car... I booked a Clio but they always give you a van that I did Not want

the car was all scratched an not enough tire air . as we started driving the 'warning lights went on

it was not written that after 23:00 will need to pay extra - very disappointing

Europcar was informed by Easyrentcars that I will be late to pick up the reserved car. Despite that, I was informed that the car I reserved was gone and I had to pay extra for another car.

All was as expected. We got a nice clean car and there were no complications with vehicle pickup / dropoff. Firefly was OK.

The biggest disappointment of the whole process was when we had to queue at the counter for nearly two hours to get the vehicle and that affected badly our plans for the day.

AVIS's service attitude is generally mediocre anywhere.

The reservation was for a high-end automatic SUV, but it took a long time to negotiate before we got a Ford. The car rental company should refund me the price difference.

The car rental process was relatively quick. However, even though I had pre-registered all the information online, I still had to fill out everything by hand at the counter, which was inconvenient and time-consuming.

Waited two hours to pick up the car, and another half hour to switch cars.