Almost not nagging at all on the subject of upgrade or additional insurance. However takes a long time when you are supposed to just sign and get keys. No option to prepay gas is unpractical as it is very stressful to fuel by airport in naples upon returning
Voiture dans un etat pitoyable
J’ai reserve une mercedes classe a et j ai recu une 308 - un peu decu mais surtout l etat de la voiture etait vraiment pitoyable
The pick up drop off location at Naples’s airport is chaotic. Insufficient shuttle buses, overcrowded re parking. Generally a stressful pick
Up/drop off experience
awful service and long wait, 3hrs in all in hot sun 39/40 degrees no shade.
needed to get a bigger car that took a minute to sort but cost me another 613.00 on top of the £143.00 I had already paid. we had to pay it otherwise we didn't get the car. £300 of that was deposit which I am supposed to get back I am still waiting for it ????
Terrible service would not use or recommend this company again only used them because they were great in Sicilly
There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads
Horrible staff, very rude. Car also provided to us over an hour late, no offer of an alternative without having to pay more than our original booking value on top of our original booking. Never again. Do not recommend.
The wait to pick up the car in Naples was long - about one hour. The stations were all manned, it just seems that it takes a long time to process each customer in Italy.
Completely failed to solve the problem. This platform is unnecessary, causes information asymmetry, and is virtually useless. Your orders are worthless!
When you come to the country for the first time the last thing you expect is rude and arrogant staff by the counter trying to trick you in paying more for car insurance. Avoid at all costs! Absolutely miserable experience..
“Thankyou for making our car booking experience a breeze!”
About Keddy by Europcar:9.0/10
Car was fairly new, but had some damage, and a few damaged panels had to be pointed out to staff. Car also had no water in the screen washer reservoir. Staff were great and helpful. No issues whatsoever.
About QEEQ:10.0/10
Had doubts about booking through Easyrentcars.com after reading reviews but went ahead and booked. Smooth process and no issues whatsoever. Got the best price on the Internet. Thanks!
I wanted a fiat Panda but when I arrived after half an hour of waiting my at the desk was told there was only a Mercedes available for me at an extra cost of €40 per day.on top of that I was accusedtof causing scratches on the car of which I have absolutely no idea whether they were there before or after my rental. I certainly didn't collide with anyone. Either way I made an appeal and was told that depending on the appeal, they would take €400/500 out of my account in the event of repairing the car. I'm pretty sure from the scratches that were there visible you could possibly just clean them off, why the hundreds of euros is necessary I don't know, and furthermore from my own pocket is scandalous. This os just a rip off company who'll try to scam you out of every penny they can. Yes the car and location was nice but they customer service and hidden charges are just awful. Would not recommend to anyone. They won't be getting another penny out of me as I won't allow them to charge me for damage that has nothing to do with me. Especially considering I didn't even get the car I wanted in the first place.
“Terriblly slow pick up. The rest of the experience was fine.”
About Hertz:7.3/10
Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.
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