This is the only rental i could find that allows me to return the car before 8 am at the airport with no fuss. Everything was clearly explained. Whatsapp was possible with mandarin. The car pumps diesel and is very fuel economy.
The counter staff were fantastic & went over & above. One of the young ladies helped set up the car navigation system in English for me so that I could easily get to our accommodation.
+good communications also via WhatsApp
+friendly staff showing in details all the things taht are off with the car
- there was some dirt on the ceiling in the interior that we did not notice for a long time
+/-we got upgraded to a bigger car (+ cause its bigger, -as we didn't need the space and driving in a smaller one would be more than ok)
“Surprisingly seamless, stress-free and accommodating.”
About Flight:10.0/10
First off, Flight noticed that my pick up date did not match my arrival in Okinawa and messaged to confirm date the car was needed. Next, they agreed to pick me up at a convenient rail stop and take me to the car, saving me from having to navigate the airport and my way to the rental office on my first visit to Okinawa. The car was an upgrade over the typical American economy car - very nice! Drop-off was a cinch as well. I drove to the office and the staff took us directly to the airport! Excellent customer service.. would definitely recommend.
About QEEQ:10.0/10
The QEEQ booking platform was easy to navigate and efficient. Directions for needed documentation, pick up and drop off were clearly explained. Driving for my first time in a foreign country was a bit daunting but I felt better knowing I had the QEEQ insurance in case something happened.
Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it.
However, there was some disappoint which we were so surprise about the staff at the airport...
It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.
Car was old and no water in windshield wipers.we had a replacement car when it got a flat tire.which was newer but the headlight were not adajusted properly.
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