Sudeep was very professional and friendly. Even with his limited English vocabulary, he was ablet to explain the key points of the rental process properly.
The car rental experience was excellent. The process was simple, the owner was friendly and straightforward, always ready to answer questions and fulfill requests. Highly recommended!
Overall service is okay, except the car is quite old (accident damage not repaired, multiple scratches, visible wheel damage). Other services are good.
“Awful experience with both QEEQ and M7 rent a car”
About M7 rent a car:4.0/10
The car was in pretty terrible condition. The engine light was on (we were told they recently replaced it and didn't have time to reset the settings). The gas was only a 1/4 full (though they initially told us it was full). The AV system did not work. The location was incredibly difficult to find (it was listed as "in terminal" pickup, but ended up being 20min away at some random place that did not have an office or sign). The only saving grace was that the associates who worked there were easy to communicate with and accommodated picking up the car at the airport (as was originally advertised on QEEQ).
We had guaranteed concrete model, but did received a different car. When asked about it they didn't try to resolve it in any way.
When asked when the ordered car could be available they said in a month. Probably to just get rid of us.
Though the van itself had issues and had to be replace midway through our trip, the customer service at M7 was excellent. When we first picked up our van, Gus offered us umbrellas to use throughout out rental time in case of rain. Then when we had car trouble he took responsibility for it and replace our van with a new one the next morning. Gus was excellent to work with.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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The car I reserved was completely different from the one the store gave me. Very old! It must be a ten-year-old car (really not as advertised).
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