SAPPORO CAR RENTAL REVIEWS

The car was in great condition.

Service was quick, but communication in English was difficult

Like: Everything
Dislike: Nothing

Like: The car save a lot of petrol and is enough for 2 people. They let us to return the car even though the time is outside the office hour
Dislike: I thought I paid for a model Jazz or similar but the car was smaller than expected. We filled up the petrol tank in full the night before in Sapporo as we had to return the car at 6:15am. It allowed us not to rush and it is around half Litre of petrol used from Sapporo to the airport anyway. The shop staff still asked me to fill the petrol again which costed me 85 yen in the end. i would rather to pay them 100 yen to save this hassle. A bit unhappy for rushing.

Dislike: Be alert with parking fee. Look for cheaper overnight parking fee

They sent a car to pick us up at the train station, but it's a bit far from the airport.

Dislike: Having the car refilled at the one n only petrol station upon returning.

Polite, has Cantonese speakers, easy to communicate

Like: The car is clean and perfect. Everything is good and over my expectations.
Dislike: Nothing.

The service was great and very conscientious. Communication was a bit difficult, but it didn't affect the car pickup and return process.

Like: Everything was smooth and good. I like the efficient and friendly service.
Dislike: The GPS instructions are in Japanese; good if there is a version in English.

Like: Very helpful staff and transfer vehicle was very efficient.
Dislike: The only thing we didn't like was the smell of smoke in the car.

Like: staff very helpful and pickup on time
Dislike: nothng

Clean, polite, and ready to help!

Like: Very helpful
Dislike: Confusing about insurance, not sure if they understood l had insurance covering excess

They managed the queue well, explained the rules clearly, and the procedures were not complicated. They were also patient in answering questions.