CANCUN CAR RENTAL REVIEWS

Eerie car don’t respect the conditions I have tu pay more Mony for insurance and the rent was the more expensive rent I paid in hole my life, very very bad!!! Experience

MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.

forced to buy insurance!

Pésimo, me estafaron. A las 12.30 AM me obligaron a sacar un seguro pero en verdad estaban encubriendo un upgrade y el combustible. Ya hice el reclamo, no lo recomiendo.

They told me that all the coverage y had with EasyRentCars it didn’t work, so I had to pay doble for the coverages.

Is ok

Hertz made Me wait for 20 mins to be serviced, gave me a Micra basic car although I paid for a better car and I had to spend 20 mins registration and waited 40 mins for my car after in the 35+ degrees

Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...

Cheap options which is great.

They had me pay for liability again and I spent thrice the amount I reserved the car for. MEX is charging the exchange rate as well for charges made in pesos which is unreasonable when questioned. I had very bad experience with MEX

Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.

The car was a bit smaller than we expected, but it did the job for us. Alamo's service was absolutely fine, no issues whatsoever.

Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!

Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!

Had a long wait to collect the car from Hertz standing in the queue with up sell to go premium and jump to the front. Tried to sell additional insurance to me using scare tactics despite explaining I had an annual policy covering the excess and didn’t want it. Car was clean except on front where washer fluid was probably spilt during a top-up. Taking photos of the condition of the car and emailing to the customer is a nice innovation by Hertz. Car was problem free throughout hire. Dropping off the car was super easy and quick. If only the collection could be like this.

Simple and efficient booking. I have used before and will use again.

Slow

I waited too long to get my car and people were rude

The agent there want me to decline the insurance i buy from eassyrent and but the same one. And he tRy to scare u, so you buy his insurance which is more expensive. Worst service

Worst company ever. Hertz cancun is a pure robbery. You are in front of Mexican sales guys in Armani jeans doing all they can to scare you and charge you their high insurance coverage. On which they surely have a huge commission. They fear you about Mexico and it’s roads, use poor sales speech but you have no choice to take it because for me it was either their insurance to pay or a huge drop off fee in another location. I had to pay 1200$ instead of the 480$ in my easyrent voucher. Worst holidays start ever

There was no one when I arrived, so the process was quicker than others mentioned.

Had to wait long time as or was verf busy. Think toon tot al 1.5hrs. Also the requested dodge journey was not available. Got toyota avensis type.

Quicker service

Very bad experience overall. The car rate was $20 a day. They wanted to charge me $110 a day for insurance. I have to get a car somewhere else. Terrible company.