MEX Cancun Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Beverly Locke

Mexico

Reviewed: Wed, May 15, 2019

About MEX: 10.0 /10

MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on MEX Cancun Airport

Gregary Mansfield

Mexico

1 days rental

Reviewed: Thu, Jul 25, 2024

About MEX: 10.0 /10

The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.

About QEEQ: 10.0 /10

Angela Felton

Mexico

1 days rental

Reviewed: Sat, Jul 29, 2023

About MEX: 2.0 /10

They specifically target Chinese customers! The local company tries to scam you during car handover. The car didn't have an antenna when I picked it up, but they tried to charge me for it when I returned the vehicle. Luckily, I recorded a video during pickup showing no antenna. Their excuse was: because I have your deposit. Thankfully, the domestic customer service later refunded me, which was considerate. The local people were terrible, though.

About QEEQ: 10.0 /10

Marguerite Robin

Mexico

1 days rental

Reviewed: Tue, Feb 19, 2019

About MEX: 2.0 /10

I told them I had already paid 206 yuan on the car rental website and only needed to pay 115 yuan worth of Mexican pesos at the store, but the staff still charged me 1113 pesos for three days of car rental. They said this is the store policy, so I ended up paying over 200 yuan more. Very dissatisfied. It's better to go directly to the car rental company.