CASABLANCA CAR RENTAL REVIEWS

Very convenient

At the time of handover, the staff did not speak English and gave no explanation about the car's condition. When I found the car to be old and dirty and requested a replacement, the staff said there was no other option.

The counter staff should have been more welcoming.

We did not get the 9-seater car we reserved; instead, we got two small cars. Couldn't find the office for return, and the provided phone number was incorrect and unreachable. Giving an average rating because the rental company finally picked up the car from us.

There is a disconnect between the site and the office where I picked up the car rental. I was told by the office in Morocco that car description in that EasyRentCars site are not accurate, so they gave a car with almost no gas and no AC, no radio, no functioning USB port. The car rental was a junk ( bad tires, no ac, seats with cigarette burns, and bad smell, etc ...)

they charged me extra 120 dollar for extra insurance

The staff was very nice and enthusiastic. They didn't push for extra insurance when we picked up the car. We added a second driver and there were no extra charges. When returning the car, the inspector jokingly said that the car was dirty and we needed to wash it or pay 200DH. He immediately clarified: Just kidding, no charge. Do Moroccans like to joke this much?

Very professional company; the car was clean and ready.

Very satisfied. Picking up and returning the car was easy. They didn't push for extra insurance, just reminded us about it, and accepted when we said we already had it.

Attached are the vehicle order and credit card transaction records. The rental company didn't give me the final payment receipt (nor did they charge a deposit). The rental agent didn't speak any English and tried to overcharge me. They didn't have the car ready and had to contact someone to bring a car, which shouldn't have been rented out. They kept me waiting for two hours, and to avoid delaying my schedule, I had to take it. This ruined the entire trip with constant worry.

It was perfect for what I needed

The process was smooth

The vehicle was terrible, very noisy with more than 180k. I waist 90 minutes to have another car, I paid an extra 50 euro and the 2nd was horrible too, AC very weak and noisy, no power, gear problem.

The office staff speaks English, but the person guiding to the parking lot has only basic English skills, or sometimes none.

j'ai loué une Renaud Megan ou similaire, malheureusement j'ai eu droit à une Dacia Logan, j'etais obligé de débourser le double pour avoir une C Elysée entrée de gamme, je suis vraiment insatisfait du prix et de la manière que ADD Car a gérer ma réservation...à fuir cette compagnie.

There are three main issues that made my experience unpleasant. First, I scheduled to pick up the car at 10 AM, and according to the app, someone would be waiting with a sign at the arrival gate. However, by 10:10 AM, no one was there. After calling, I was told someone would be there in 5 minutes, but they only arrived around 10:40 AM (later I learned that '5 minutes' in Morocco could mean within an hour). At least the person eventually showed up, but they barely spoke any English, only French, and their English was worse than mine, which made communication very difficult. Second, they gave us a car that was half the price of the one we booked, which was an issue because we were five people with four large suitcases, but only one suitcase could fit. We booked a Touareg, but they gave us something completely different and much smaller, which was not even in the same category. When we complained, they kept insisting that they advertised 'a similar vehicle' and not the exact model. I asked, 'Is this really similar?' If they gave me a Grand Cherokee, that would still be acceptable. We then reached out to the platform, which contacted them, and after half an hour, they somehow found an old model... How old, you ask? Well, it had 130,000 km and was full of damages! I took over 20 photos of the damage. I told the platform that the car was too old and in poor condition. After discussions, the platform informed me that they could only guarantee the same model, not its condition. Fine, we decided to drive it. But the worst part was that by the third day, warnings for brake check, oil addition, and other alerts appeared. I informed the platform, and they responsibly contacted the rental company, which responded by saying it was safe to drive. The roads were either mountainous or highways. Thankfully, we survived.

No refund for extra fuel, early return not accepted

The front desk was so professional. Good costumer service.

I liked the price and the mobile app is excelent

Average. Due to flight issues, I arrived a day late. There was no pick-up service at all; I waited for an hour and a half, made several calls to customer service, and finally, someone came.

Easy to find location, average car condition, acceptable customer service.

Easy to find location, average car condition, acceptable service attitude.