BRUSSELS CAR RENTAL REVIEWS

I ordered medium SUV. But they gave me one of the smallest SUV I've ever seen. Mercedes GLA. By the measurement it's like Opel Mokka. It's ok only for two parents with two children. They told me that it's the category I have ordered. I asked about something medium and they told that they don't have. They offered me to take Mercedes B or Skoda Oktavia, but it's far from medium SUV that I ordered. They made my trip awful. 3 persons on the backseat is the guarantee of bad trip in GLA. It was the last time of using Europcar.

The car was new and fantastic! The only little flaw is it wasn't completely cleaned.

Nous étions étonnés d'avoir une si belle voiture et nous ne connaissions pas le système de démarrage

Un Agent Easyrentcars est venu nous expliquer.

The process was very convenient, the staff's English was good, and they even offered me a free car upgrade. We encountered a tire pressure warning ⚠️, and when we returned to the rental location, one staff member was unwilling to help, but the others were quite helpful and filled the tire with air.

The car was damaged and interior was very dirty.

Easyrentcars service is perfect.

We received an Audi A6 wagon. Although a similar car as the Mercedes, it does not fit 5 adults comfortably. The. Back seats were uncomfortable and not very roomy, and the back middle seat passenger had a raised middle section by the feet and had to sit uncomfortably with legs spread out to either side of the platform throughout our three week trip. The trunk was spacious and fit your medium/ large suitcases, a carryon size suitcase and three backpacks.

Easy rent cars was an effortless easy way to find the best deal for our rental car.

i can assure that no damage has been done to the car , yet they charged me extra 110 euros for damage. I lost an item and asked them to bring it back but they didn't until now. Also I didn't get the same car i got lexus CT

Great service and support. Customer service is also good. They tend to cross sell you but in a comfortable way. I have upgraded the car to SUV due to increased luggages. Overall, good and smooth experience

Excellent app with insurance much cheaper than directly with rental company. Easy to use and price is lowest with rebook function automatically for lower price. Love it.

Very bad after return service. Send 3 emails and never get an answer.

Excellent support. Immediate answers to emails.

Me cobraron un extra de limpieza cuando el agente de interent me aseguró que estaba el coche perfecf

Great company

Great website

The staff were professional, didn't push insurance too much, and gave clear and concise information about the car.

Horrible customer service at check in. Very rude personnel, especially with my wife!

I am waiting for the no notice additional charge investigation and refund from office manager now. Please let me know it soon.

Our flight was delayed but a staff member stayed late to give us our car, much appreciated. Only downside was that the inside of the car smelled of cigarette smoke which was sickening, overall though car was clean and service great.

System was easy to use and easy to compare prices. Would use again.

the insurance cover should have been more seamless

Excellent service. The only problem is that there were no children seat to rent at the office.

Excellent price.

Couldn't fit the luggage, charged extra for a different car. Other rental companies offer free car changes.

Excellent service pour ma 1er location et j'ai d'ailleurs prolongé mon contrat jusqu'à mon vol. Merci Et bonne continuation

I booked an AUTOMATIC medium SUV . Upon arriving at Brussel we realized that medium SUV is actually aford focus... Than the agent convinced us to upgrade the car (for extra money of course). We got an infinity Q50 - which initially seems to be a nice car however it was old (over 40,000 km) and not well maintained. It was dirty and did not function well. We were stuck few times because the key ID was not identified - "incorrect ID". Then the engine just died and the car had to be towed. We had to fight for a replacement - no body at Budjet-Avis cared that we are a family with 2 kids, lots of luggage - stuck with no car. They offered us the smallest class, manual, as replacement (I didnot drive manual for 30 years!). After fights and a loss of a day vacation we got a manual car - lower class!!! No compensation!! we paid for an automatic higher class car, we lost a whole day. We expect a compensation before taking other measures.