WELLINGTON CAR RENTAL REVIEWS

Like: Car was great condition. Staff were lovely.
Dislike: Hard to locate their service desk. Not until we called that we found out that their office isn't at the airport but a block away.

Dislike: Couldnt make the radio work. A little nervous that the car was already badly damaged. I wasnt sure they would be able to tell that I hadnt done any damage. The motor needs a service.

Good, organized and orderly.

Not very good, slow response

Like: The staff were super friendly and I’d like to compliment on Peter (OZ guy from Brisbane) who arranged for the pickup of the car on 4th May ‘18 and he was also the one to drop us off at the airport on 6th May ‘18. He was really polite, friendly and helpful. We were really satisfied by the overall experience in renting the car from EasyRentCars. I’ll defintely rent from there again!
Dislike: Wish the car was a slightly newer model but not a big deal.

Like: Fast handling and friendly staff
Dislike: Nothing

Pickup was quick, drop-off was even quicker. Good service, clear instructions.

our flight was delayed and we arrived in wellington after 6pm.nobody was thereand no one answered the mobile phone no given.we had to take a taxi which cost us $76.and had to come in the next day to collect the car.Not very satisfactory.

Like: The guy at pick up gave me a free upgrade, the car was fantastic and economical.
Dislike: I liked everything no bullshit.. Pick up good, drop off good.. All good... Will use next time I'm in Wellington... Trust you have branches in Auckland, Christchurch etc...

Like: Car was comfortable and economical. Made the long distances more pleasurable.
Dislike: Nothing really to note.

The customer service at pickup did not allow me to see the terms and conditions, and insisted on processing my card before showing the contract. When I asked why, they said it was their policy, which felt very impersonal. Additionally, due to an accident on the road, I wanted to exchange the car. I called their customer service and was told I could, but when I arrived, they took the car back instead.

Like: NZ IS AN EXCELLENT COUNT9WITH GOOD ROADS
Dislike: All good

There was staff at the airport to hand over the car, and the process was quick and simple. Most importantly, the car was in great condition and the price was reasonable. Plus, diesel cars save a lot of money!

I rented from ACE twice, both in Wellington, so I'll comment on both. The first time, an older gentleman helped me. He was very slow typing and wasted a lot of time; it took almost an hour to get the car. The second time, a young lady assisted me. She was very professional and kept pushing for the quick claim service, repeating it multiple times. The Auckland branch is good, with early opening hours—starting at six in the morning.

Like: Easy to deal with staff. Good product at good price.

Waited a long time to drop off which isn’t ideal when you need to catch a plane

Like: The staff were very friendly & knowledgeable. No hard sell of additional products. Easy collection point next to terminal building.
Dislike: Car had very high milage but worked fine.

The service was polite.

Dislike: Pick up was too long, could be shorter as all details were given over net

Like: The car runs ok and quite economical.
Dislike: The car was light it wobbled in the wind.