Car provision and cost excellent.
Customer service also excellent.
Thanks.
About QEEQ:8.0/10
Initial booking platform was a little confusing due to layout but after perseverance I was able to lock in the vehicle required and get an excellent deal with it too.
“Will definitely book again. The cost of rental was cheaper than most other hire companies.”
About MODE:8.0/10
The vehicle was a basic model. The staff were very friendly and helpful.
About QEEQ:10.0/10
Price drop didn’t come in to effect. QEEP was good. Had to cancel the original booking and re-book a bigger vehicle and the refund was done quicker than expected. Very happy with the service.
Service at the counter was fast. It was even faster dropping off.
About QEEQ:10.0/10
Very easy to use and love the insurance option and also the reminder texts as a trip comes up. But the text for how to pick up the car was confusing- the pickup was at the Thrifty airport desk and did not require a phone call to have the car delivered.
Super friendly staff - great Car and very helpful when we reported that we had the wrong charging cable in the car (could have been checked prior, though)
Satisfied with both pick-up and drop-off processes. Upon arriving at the return location, staff came over to inspect the car. Since there were no issues, they took the car keys, and the deposit was refunded the next day. The interior of the vehicle was clean, but the exterior was relatively dirty and hadn't been washed.
The car rental process was fairly smooth. The car provided was not a Corolla but a small Kia SUV. The car was quite compact, and the trunk couldn't fit large suitcases. Luckily, with fewer people, the back seats could be folded down to accommodate the luggage. The staff miscalculated the rental time by one extra day during the paperwork, and paying with cash on-site was a bit inconvenient.
“Convenient, friendly and affordable rental experience.”
About MODE:10.0/10
Counter staff was particularly efficient. We arrived at the facility with two other families, and rather than make us wait in a line, their three staff served each of us simultaneously-- at a desk where we could sit down. Quick, easy, and friendly.
About QEEQ:10.0/10
Worked very well for finding best available rental price.
The service was average. During the return process, there was no one to provide guidance, which made me feel a bit helpless. The staff had a cold attitude and left after receiving the keys.
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