WELLINGTON CAR RENTAL REVIEWS

Drop off at Auckland city needs better signage. Left car at level 4 as signs and had to take cases down to ground floor. Was told when giving back keys I could have left car at level 1

Waited way to long and almost made me late for the wedding i was attending - drop off was late due to traffic and I was told I would be charged an extra day even though I waited 1.15 hrs at pick up

The online quote was $298.99. Final charge required was $411. If the difference is not refunded I will never use you again.

The Apex staff at Wellington downtown and Dave at the Auckland Airport drop off were excellent! They helped us change our pick up location, picked us up from our hotel and Dave took us to our hotel, we were so impressed!

Shocking! We turned up at 11am after booking the car from 10am. This was done on purpose as we knew we would be running late to attend a wedding 1hr north of Wellington. On arrival at Ace pick up we where told we needed to wait as no cars where available. After asking for a different car, just anyone available, we were declined. Staff went in circles not knowing who could make that decision. After 15mins of this and no one giving us any clear indication of when and which car we would be getting, a couple happened to turn up and return a vehicle. This then sat around for some time until finally we began to put more pressure on the people at the desk. A decision was made that we could have the car in 15 mins once cleaning had been completed. After 15mins the car hadn’t been cleaned or was only half cleaned and so we asked for it in an As is condition. There was no apology or anything. Absolutely hopeless service. Certainly won’t be using Ace again and maybe therefore easy rent cars as I don’t know how if we could opt for supplier other than Ace in your matrix of finding a cheap deal for us. It’s a shame but our poor experience with Ace has therefore affected easy rent cars.

Disconnected customer experience, poorly informed customer service staff and tried to take credit card details when they weren't required and couldn't point to a policy that said why they had to

I found the car slightly dirty on the exterior which I found could have affected the visibility out the rear window. I cleaned this when I noticed the visibility restrictions. Great experiences otherwise!

It took a while to get our car. When we arrived, the car wasn’t ready to drive. Staff had to examine it and wash it. There were some small hiccups, but at the end, staff were able to accommodate us with a car we liked.

Great customer service experience.

When I went to leave the depot I couldn’t find my way out, no one told me I had to leave by driving through barrier gates and right through the airport car park? When I tried to return the car my phone map couldn’t find Ace car rental at the airport and would only direct me to the city It was very frustrating and worrying as I thought I might miss my flight.

Relaxed, flexible and happy staff. Excellent car, great value. Thanks

We were upgraded on our vehicle

Only problem was this car had very little power especially up hills. This was the 2nd demio we hired during our trip, the other one performed much better.

It was pretty quick to get the car. Dropping it off, it was busy and not enough staff to help everyone, meaning a delay. The shuttle almost left with my bag onboard because someone was still checking my car and the other staff was wanting to leave to take the other customers without waiting. The staff checking the car said it was okay for me to leave. Which was good. But the delay added to the nerviousness of getting to the airport on time.

Thank you for the service and keep up with the good work. God Bless.

Terrible service! 40 minutes wait for a Shuttle, charged $750 bond extra on pickup which was never stated anywhere, bad customer service.

1. Europecar has some racist employees

Pretty sure the toyota Corolla wagon needed a service or new transmission, did 250km open road driving and it used a whole tank of gas! The toyota corolla was a horrible, slow, noisey 2011 piece of junk, drove nice around town .Next time will spend more renting a newer 2.5ltr subaru wagon, since New Zealand is full of hills

Shocking experience

Car was upgraded from a Corolla to an X-Trail. When I picked up the car it was raining and I didn't notice extra damage in the rear that wasn't listed on the form at the time of pickup. I took a photo of the damage straight away when I arrived at the motel and then drove back to Thrifty the next day to inform them, I was told to send the photo to an e-mail that keeps bouncing back to me. Haven't heard anything.

Ace rental car pick at Wellington Airport not easy to find as not sign posted. On arrival car was not ready and was very dirty inside and out. Previous customers belongings still in the car. While waiting the staff had to clean the vehicle. Vehicle not up to standard with a lot of dents and scratches all over the paint work. Brakes were squeaky and back passenger doors were faulty and hard to open and close. Acceleration very slow at take off and brakes not up standard. In a place like Wellington that is very hilly brakes need to be perfect.Vehicle in bad condition and i would probably have second thoughts about hiring from ACE again.