The office opens only after 1 PM on Sunday, even though there are staff and cars in the office, they do not provide services until after 1 PM. The paperwork was processed quickly, without recommending additional insurance or roadside assistance.
“Great experience, good savings and customer service both from QEEQ & Budget”
About Budget:9.0/10
Car was upgraded for free & exceeded expectations. Easy to find rental counter and pick up was easy and straight forward with friendly staff. Drop off could have been better, had a query relating to charges but staff at drop off unable to assist, possibly due to it being a Sunday.
About QEEQ:10.0/10
Good booking platform, but did get confused into agreeing to a subscription model and membership with second booking, but decided to stay to see what savings could be achieved even with paying for membership. However have been very pleased with customer service as due to a flight cancellation car pick up was later than arranged on a Saturday & rental company needed to be liaised with which QEEQ did very well.
The service was quite standardized. The contract was sent via email, and the staff was patient and thorough in explaining any fees we had questions about.
The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.
The pickup process was confusing due to language barriers. After getting out from the 5th floor, we had to get a ticket, drive down, and insert the ticket again to exit, which took a long time. Returning the car in Molde at 5 PM was challenging due to rain and darkness. We had a hard time getting out of the airport parking lot and had to ask several people for help. Eventually, we found the Hertz parking area, but it was full. We ended up parking next to a Hertz service car and took a photo to finish the process. It was exhausting. Big companies should offer Chinese language services.
We arrived in Stavanger at 11 PM. There was someone at the counter waiting for us, and contrary to an earlier email, we weren't charged an overtime fee. The car pickup procedure was completed very quickly.
They have charged my credit card three additional times since I completed the rental and I have not seen an invoice.
I would have prefered if I pay for any tolls or extra charges at the counter at the end of the rental and be done with it.
The car itself was great, and the ticket counter fast.
The style of foreigners is like that, unhurried and calm. I picked up the car early in the morning, not many people, but there was still some waiting, haha.
Even though it was already early morning when we picked up the car, the rental company staff stayed late to assist us. We truly appreciate their effort, even though there was an extra fee.
Car hire locations (incl. in-airport & off-airport)
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Car hire at/near landmarks of Stavanger
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