SAN JUAN CAR RENTAL REVIEWS

We arrived at the airport a bit earlier than expected, and as it was our first time renting a car, we thought we would pick the car up directly at the airport. Later, we found out that, at least in San Juan, all car rental companies, including Hertz and Avis, have pick-up locations near the airport. These companies provide shuttle services to and from the airport. Big companies have shuttles that come every few minutes. However, we booked with a small company, and they came only after we called them (of course, this was because we arrived early; otherwise, they might have been waiting at the airport). Also, note that the cost of the shuttle service is not included in your booking fee. The service was excellent, and the staff patiently and thoroughly explained the terms and how to use the car. They also answered some of our travel questions and tried their best to help us. The only downside is that this company has fewer car models to choose from, with limited options. However, the car we got had only about 7000 kilometers on it, so it was very new.

Muy buen servicio !!

The company provides excellent service, the process is simple, and the efficiency is high.

Finding the correct shuttle was very frustrating. I called Charlie car rental and was told - just look for a white van. The second time I called he said I had the wrong car rental.

Was presently surprised when I found out Ace rental in Puerto Rico was Charlie since prior experiences with Charlie rental were always excellent!

The van was wrecked and had not been repaired before it was given to us so it was in bad shape. They did not mention this to us, so when I went back in to ask him about it, he said there was a card inside that showed the damage so we wouldn't be held accountable for it. They also charged us a 20.00 service fee for tolls that wasn't mentioned when I booked the van. They try to get you to buy what they call unlimited tolls for additional 79.00. From prior experience I can tell you that that's way to high. I drove all over the Island for 10 days and went through numerous toll booths the whole time I was there and my total for tolls only came to 34.00. Luckily I knew this from past trips.

The process was easy.

Price was different when we got to Ace Rent a Car and we pay a deposit on Easyrentcars.com that didn’t count on the rent place. So, we lost that money.

Too long of a wait at the airport for pickup (>30 min). This should be improved.

None. A breeze to book the car.

This was a stress free experience. The staff at the pickup place to include the driver that picked us up was outstanding, very courteous and friendly.The car was super clean and everything worked perfectly. Thanks

We didn’t wait too long to have the car .

I don’t remember selecting a time to pick up, but it was booked for noon. However our plane was not arriving until 3:45 so I would not have booked to pick up before our plane arrived. When we got there our booking had been cancelled because it was over 3 hours old. Maybe I did not see this time when I was booking the car, but I don’t remember selecting to pick up at noon. Thankfully, they still had a car for us.

Agency required us to buy insurance and other things that more than doubled the rental car price from $98 to $200 even though we brought insurance documentation. Car had no central locking, no power windows, no trunk cover. First car had a tire pressure warning light on and agency first refused to give us a proper car.

The car rental service was very enthusiastic, highly recommended.

After I need a car more time Its so expensive

Need keepgoodvoffer

they are awful about giving their address.

Like: The employee told me that I could use my existing car insurance to cover the cost of vehicle insurance, which saved me $25 a day. We wound up with a brand new car, which was an unexpected perk.
Dislike: It took about 20 - 30 minutes to get everything sorted out, but for the price we wound up paying, I really shouldn't complain. I'm pretty happy all around with the experience.

The Europcar pickup location is about a 15-20 minute drive from the airport, with just a tiny office space, and the speed of service is incredibly slow. As someone who rents cars frequently, this was the worst experience I've ever had. Firstly, when booking through the rental platform, it was stated that there would be no charge for an additional driver, but upon arrival, there was an additional charge of $5/day for an extra driver. I've rented cars many times, including multiple times through this platform, and I've never had to pay additional fees like this. In the US, if you're renting a car, your spouse can legally drive the car with you without needing to be added as an extra driver—something another rental company told me during a previous rental. Secondly, there was a $10 toll activation fee. Fine, I agreed to all of that, but because we rented an SUV and there was only one available, we had no choice. After waiting in line to complete some paperwork and sign documents, which took about an hour, we loaded our luggage into the car only to find that the rear seatbelt wouldn’t buckle. This made the car unusable, so we went back. Since there were no other SUVs available, we had to downgrade to a sedan. The staff said they wouldn’t charge the additional driver fee and activation fee, meaning they just removed fees that weren’t supposed to be charged in the first place. I went from an SUV to a standard car. Unbelievable. Due to time constraints while traveling, I didn’t spend much time arguing. Also, this company doesn’t provide full-tank cars; you get the car with 3/8 of a tank and must return it with the same amount.

The car rental location is a bit far from the airport, but there is a shuttle service.