BELGRADE CAR RENTAL REVIEWS

The staff efficiency was quite good. The only strange point was they only accepted that shabby little booklet translation and didn't recognize other forms.

They follow the rules, communication is smooth, everything is explained clearly upfront, and the procedures are completed quickly.

They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.

1. The counter staff was not particularly friendly and seemed somewhat arrogant towards Chinese tourists, possibly due to previous negative experiences with other tourists. 2. The return inspection was extremely thorough, with three rounds outside, three rounds inside, using hands and lights, but no damage was found. Possibly because: firstly, we took great care during use, avoiding bumps; secondly, we spent around 1000 local currency (about 60 RMB) to clean the car before returning it; thirdly, the car was not cleaned when we picked it up, it even had bird droppings, and the staff wanted to return it based on the previously marked damage list, but we insisted on rechecking and found at least three traces, which we recorded to avoid issues during return. 3. Conflicts arise from cultural differences, but mutual understanding is key, even with overseas car rentals. We respect others, and they will respect us. I personally think that those who don't purchase full insurance are checked more thoroughly because, in the logic of the locals: 'If you don't buy full insurance and there's hidden damage, how can I know? Therefore, I must be more meticulous in my inspection.' This is understandable and possibly due to previous distrust caused by dishonest renters.

The pick-up location was easy to find, the staff were very friendly, and there were no extra sales pitches, so all terms were clearly explained.

The car had over 70,000 kilometers but still looked quite new inside and out. The staff service was acceptable.

Although the waiting time was nearly an hour, it was mostly due to incomplete preparation of documents and language barriers. Foreigners are very organized and punctual; they won't serve you before the appointed time. Also, their flexibility can't be assessed by domestic standards. Completing a single transaction generally takes about half an hour; mine took roughly 18 minutes. The lady who served me was very friendly.

During pickup, the attendant just threw me the keys and left. I had to call him back three times. It was 11 PM, very dark, and the inspection was rushed. It was my first time renting a car and I had no experience. My local SIM card didn't have signal (though it was a VIP card). During return, they even took photos under the vehicle saying there were scratches. There was an old, tiny rusted scratch that they claimed was my fault. If it were indeed my fault, I'd own up to it, but I've been driving for 13 years and would know. Though I'm a female driver, I drive 5000 km annually on rough roads in Yunnan-Guizhou, China. My skills are not bad.

Satisfied with the service.

They claimed that we damaged the windshield and charged us 200 euros without a receipt.

Upgraded to automatic transmission. Great car and only address needs to be updated more accurately. Both Avis and Easyrentcars.com still reflect the old address.

The fuel deposit was never refunded. Additionally, I was charged again for adding a driver and for cross-border fees when returning the car, totaling 18,000 RSD. I reported this issue to the car rental platform multiple times, but never received a direct response. I hope they address this issue soon and provide a fair resolution.

The car was brand new! No problem!

The process was easy and the price was very good! Thanks

The staff in Europe who checked the car were very impatient and unwilling to help us. We had to figure out all the details ourselves. When we asked questions, they responded lazily and incompletely. About four or five male staff members were huddled together, seemingly discussing my friend and me. Is it not allowed for two women to drive cars in this country? Very frustrating. The staff during car return was acceptable.

Communication was smooth, and there was no hard sell for additional products. The car was in decent condition, except for needing to change to a different model.

We had a small damage, my booking platofrm Easyrentcars will cover it but i believe i m really overcharged for the damage. Except that everything was fair.

Amazing platform, best prices and service so far. I had a damage and hope my full insurance will cover it, waiting for refund information.

Deposit amount disproportional with car class

The rental location is very convenient, right inside the airport. There is no pressure to buy additional insurance, but the pick-up and drop-off times are quite long. Make sure to allow enough time when returning the car. Be sure to carefully inspect the vehicle's exterior when picking up, as they are very meticulous during the return inspection and won't overlook even small scratches.

The staff at the Serbia airport location were very friendly.

A small rental company, which means almost no queues.