8.3 /10 Very good
Reviewed: Thursday, January 30, 2025
Over charged me the cross border fee.
Charged more than 200 euro for tiny scratches under the bumper.
Avoid.
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
The price didn't match what was advertised on the website. The site mentioned a charge of 4.8 euros per day for crossing the border. We only needed the car for two days in Montenegro but were told to pay a maximum charge of 48 euros for ten days (even though we were renting the car for only eight days). The reason given was that they couldn't know how many days we would be abroad, despite entry and exit records clearly showing this. It felt like an overcharge.
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
The rental company staff did not follow the proper procedures and deducted over 1000 RMB from us without sufficient evidence. The communication and coordination by the rental platform were clearly inadequate, and we did not receive any of the requested photos from the rental company. The final result was unsatisfactory and frustrating. Lesson learned: Make sure the rental company follows procedures and take plenty of photos as evidence before renting.
Read More >4 /10 Average
Reviewed: Thursday, January 30, 2025
The car was not thoroughly inspected during pick-up, just a brief introduction. However, during drop-off, the inspection took nearly an hour with every inch of the car being checked meticulously. Shouldn't the inspection process be consistent for both pick-up and drop-off to be fair?
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good overall. They carefully inspect the car.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
The service attitude was good, but the car pick-up process took quite some time. I was delighted to rent a Q5 with four-wheel drive; it was perfect for the snowy mountain roads in Montenegro.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very professional
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
The actual charge at pickup was quite different from the booking price.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very quick pickup and great service.
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
The car was inspected upon return with no issues, but later charges were made for damages, which is unacceptable.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
The procedure was quite slow
Read More >6 /10 Average
Reviewed: Thursday, January 30, 2025
Not the car we wanted. They wouldn't go the extra mile to solve our issue.
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
When I went to pick up the car around 9 AM, there was no one at the counter, and I had to wait for half an hour. When I returned the car, I found that one of the front left mud flaps was damaged, which is not part of the front bumper. However, during checkout, they insisted that this mud flap was part of the front bumper and asked for compensation of over 400 euros. This is ridiculous! A part that costs less than 200 RMB to repair was claimed to be part of the front bumper, warranting a repair fee for the whole front bumper (around 3000 RMB). I am very dissatisfied with the staff's judgment on parts, as they take the opportunity to overcharge and create extra revenue! For a company that relies on reputation and service, this is contradictory to their principles. This isn't malicious slander, but the truth! I hope everyone considers the integrity of this company when renting a car. Thank you!
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Excellent service
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
1. They ignore you if you don't speak English, even with a reservation. 2. They forcefully upsell insurance, not allowing you to see the contract until you sign and pay, which they use to justify the insurance push.
Read More >4 /10 Average
Reviewed: Thursday, January 30, 2025
First, during car pick-up, the time was very tight and customers were not given enough time to inspect the car's condition, including any pre-existing exterior damage.
Second, during car return, they inspect the car with an overly critical attitude, even penalizing for tiny scratches less than a centimeter long.
Third, during car return, the company does not accept photos taken at the time of pick-up as evidence of existing damage, which is clearly unfair.
Fourth, the company has a bizarre and unreasonable policy: the inspection done in the presence of the customer during return is not final; it gets re-inspected after cleaning, and that is considered the final judgment.
I didn’t rate it one star but gave it two stars because their service attitude is still somewhat acceptable and there is room for negotiation.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Great service!
Read More >Florence Tennyson
Belgrade
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Our flight was delayed, but the staff waited for us. Their English was excellent, making communication easy.
Read More >6 /10 Average
Reviewed: Thursday, January 30, 2025
The car pickup process was fine, but the drop-off at the airport was very unsatisfactory. The main issue was that they did not acknowledge the existing scratches on the front right bumper and insisted it was our fault, claiming it wasn't recorded in their system. When we picked up the car, the Eurocar staff was very careless and didn't confirm with us if there were any issues with the lower front right area. They just did a rough check and only documented some scratches after we insisted. During the return, they focused on the areas that weren't confirmed initially and blamed us, even though it was clearly old damage. They just said it wasn't recorded in their system, so it was our responsibility. Additionally, they asked us specifically about our insurance coverage and, upon learning we only had basic insurance, started nitpicking to find faults. Serious complaint about this, and I do not recommend Chinese people to rent Eurocar vehicles in Serbia in the future.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
Had to wait in line for over half an hour to pick up the car, and returning it took about 40 minutes too. Plan ahead if you have a flight to catch.
Read More >4 /10 Average
Reviewed: Thursday, January 30, 2025
The weather was cold and rainy. We were asked to drag our luggage to the parking lot, but there was no car available there. We were told to wait for five minutes, but it took about twenty minutes. It was 0 degrees and raining, and after such a long wait, a car with a flat rear tire arrived. We found out and were told we had to wait another hour to change cars. It was too cold, so we dragged our luggage back to the airport to wait. The process was inefficient, and the pick-up staff were very rude with a heavy accent in English, and got impatient when asked to speak slower. We were the only ones renting a car that day, but it took a total of three hours to finally depart.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Europcar is located on the right side of the arrival hall of Belgrade Airport, very easy to find, with two counters. Bring your paper order and all materials, the process is quick!
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
Picked up the car at 22:50, which was after working hours (they close at 22:00). The staff seemed a bit indifferent as they were thinking about leaving, and there were some language barriers, but it didn't delay the car pickup.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Patience
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
I have rented five times already, always very satisfied.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
This time we got new four-wheel drive cars, and there were no stringent fees upon return compared to previous experiences. Overall, very satisfied.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
This time we got new four-wheel-drive cars and the return process was not as strict as before. Overall, very satisfied.
Read More >Dominic Harrington
Belgrade
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Easy and fast car pick-up process.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
Overall satisfied, but the parking lot had no staff when returning the car; had to go inside to find someone.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Convenient and fast.
Read More >4 /10 Average
Reviewed: Thursday, January 30, 2025
The staff at the outdoor pick-up location seemed a bit inattentive. During my first pick-up, they forgot to give me the vehicle registration. When I returned to the airport, they claimed I lost it and asked me to pay a 186 euro fee for the loss. As it was impossible to determine who was at fault, I had to pay the fee. They then gave me a replacement car and claimed they had already given me the keys, but later I found out the keys were still with the same staff member. Overall, the staff at the pick-up location were subpar, making it an unpleasant car rental experience.
Read More >Annabelle Robeson
Belgrade
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Booked a Range Rover but received a smaller Range Rover Evoque. Couldn’t fit our luggage. Rental fee was unchanged, and no alternative provided after negotiation with your company. Therefore, giving a negative review!
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
No pressure to buy insurance, staff were friendly, highly recommended
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
Service was fine, but there may be many requirements for expensive car models.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Belgrade Airport branch. Arrived an hour late for an 8 AM pickup, but it wasn't an issue. The overall process was smooth. They offered me an upgrade from Polo to Golf twice for an additional fee. I politely declined, and they ended up offering a free upgrade, which I gladly accepted. When returning the car at 9 PM, the return window was closed, but there were staff available in the Europcar area of the parking lot to assist.
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
Overall, it was pretty good. The attitude was very nice, and there was no hard selling. We added an additional driver ourselves, and the extra cost was about 300 units.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
Since it was a new car, we didn't inspect it too much. But judging from the logbook at the airport pickup and return point, if it's not a new car, it should be thoroughly checked.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
The staff efficiency was quite good. The only strange point was they only accepted that shabby little booklet translation and didn't recognize other forms.
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
When I picked up the car, the staff came up with various excuses about getting off work soon. They handed over the car and left quickly. During the return, they inspected it very carefully, especially under the front bumper, looking for scratches, and they found some. I suggest paying attention to details when renting from this company and definitely buy insurance from Zuzuche. Several Chinese customers with me encountered damage charges. Moreover, the charges are based on the damage to the entire part.
Read More >6 /10 Average
Reviewed: Thursday, January 30, 2025
The staff's attitude was average. We had to drive to the company to get the green book for crossing the border. Why couldn't we get it at the airport rental location?
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Brand new car with only 1000 kilometers
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
The fuel deposit was never refunded. Additionally, I was charged again for adding a driver and for cross-border fees when returning the car, totaling 18,000 RSD. I reported this issue to the car rental platform multiple times, but never received a direct response. I hope they address this issue soon and provide a fair resolution.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
Good
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
Although the waiting time was nearly an hour, it was mostly due to incomplete preparation of documents and language barriers. Foreigners are very organized and punctual; they won't serve you before the appointed time. Also, their flexibility can't be assessed by domestic standards. Completing a single transaction generally takes about half an hour; mine took roughly 18 minutes. The lady who served me was very friendly.
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
During pickup, the attendant just threw me the keys and left. I had to call him back three times. It was 11 PM, very dark, and the inspection was rushed. It was my first time renting a car and I had no experience. My local SIM card didn't have signal (though it was a VIP card). During return, they even took photos under the vehicle saying there were scratches. There was an old, tiny rusted scratch that they claimed was my fault. If it were indeed my fault, I'd own up to it, but I've been driving for 13 years and would know. Though I'm a female driver, I drive 5000 km annually on rough roads in Yunnan-Guizhou, China. My skills are not bad.
Read More >4 /10 Average
Reviewed: Thursday, January 30, 2025
We rented two cars at the same time and parked them together. One car was charged over 500 RMB for parking, while the other had no parking fee but was charged 72 euros for cleaning.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss.
Read More >6 /10 Average
Reviewed: Thursday, January 30, 2025
1. The counter staff was not particularly friendly and seemed somewhat arrogant towards Chinese tourists, possibly due to previous negative experiences with other tourists.
2. The return inspection was extremely thorough, with three rounds outside, three rounds inside, using hands and lights, but no damage was found. Possibly because: firstly, we took great care during use, avoiding bumps; secondly, we spent around 1000 local currency (about 60 RMB) to clean the car before returning it; thirdly, the car was not cleaned when we picked it up, it even had bird droppings, and the staff wanted to return it based on the previously marked damage list, but we insisted on rechecking and found at least three traces, which we recorded to avoid issues during return.
3. Conflicts arise from cultural differences, but mutual understanding is key, even with overseas car rentals. We respect others, and they will respect us.
I personally think that those who don't purchase full insurance are checked more thoroughly because, in the logic of the locals: 'If you don't buy full insurance and there's hidden damage, how can I know? Therefore, I must be more meticulous in my inspection.' This is understandable and possibly due to previous distrust caused by dishonest renters.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
This trip was arranged based on your company's promotion of visa-free travel and low costs in Serbia and Bosnia and Herzegovina. We booked a car through your platform, which turned out to be the biggest expense of the trip. We expected that this expense would bring a pleasant experience, but it turned into a headache throughout the journey. We were a group of six and ordered a 7-seater car, but we were given a 5-seater. The staff at the pickup location promised we could switch to a 7-seater the next day. Considering it was already 11 PM when we picked up the car, we decided to take it for the night. However, we were told the next day that we could only switch cars four days later. Our subsequent travel plans included accommodations in Bosnia and Herzegovina, so we couldn't stay in Belgrade for that long. We had to make do with the car, which meant four people cramped in the three seats in the back, causing discomfort and even motion sickness for one of us. When driving out of Serbia, the border police noticed the overloading and held our passports for over an hour. On the way from Mostar to Sarajevo in Bosnia and Herzegovina, we were stopped by police and fined 100 euros for overloading; the officer said the fine was supposed to be 200 euros, so he didn't issue a receipt. We were constantly worried about being fined again for overloading, but fortunately, we weren't stopped at other checkpoints.
Read More >Christian Kingsley
Belgrade
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The car rental company is quite good.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The staff at the Europcar desk and inspection personnel at Belgrade Airport were very friendly. Their English was clear and easy to understand. The car was almost brand new, having only driven over 2000 kilometers; we drove nearly 5000 kilometers. There was no push to sell insurance when picking up the car, and the return inspection was quick, then they said 'everything is ok.'
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The van was specific to my requirement when doing the search
Read More >6 /10 Average
Reviewed: Thursday, January 30, 2025
Satisfied with both pick-up and drop-off processes, but the company is very slow in providing insurance documents. It's the tenth day now, and they still haven't responded.
Read More >2 /10 Poor
Reviewed: Thursday, January 30, 2025
They said the deposit would be refunded in 4-5 working days, but it hasn't been returned yet. They also don't respond to emails.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
They clearly explain the precautions when picking up the car, including the return location and type of fuel. There's no push to sell insurance. However, when returning the car, you have to go inside to find someone to assist, unlike other companies that have dedicated personnel waiting in the parking lot. The lady inspecting the car was not very knowledgeable and almost mistook a load-bearing mark for a dent. But after communication, there was no problem. The deposit was refunded on the spot.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
Good attitude
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Satisfied with the service.
Read More >8 /10 Very good
Reviewed: Thursday, January 30, 2025
We arrived quite late, and the car rental website gave us the wrong model, so our luggage couldn't fit. Eurocar insisted that it wasn't their fault and wanted us to take the wrong car. Later, after a staff change, their attitude improved and we paid extra to change the car.
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Easy to find, great service
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
It's okay
Read More >10 /10 Excellent
Reviewed: Thursday, January 30, 2025
No forced insurance sales from the rental company.
Read More >
