SEOUL CAR RENTAL REVIEWS

Good

Good

Would be great to provide baby car seat

Counter staff should have explained more or provide relevant toll gate usage knowledge to customer upon car pick up Especially in korea . I asked about it and staff just said avoid the Hi pass lane will do. But there are so many lanes and all written in Korea. We have passed through the wrong lanes for the first 2 days of usage. Hence missed the toll fees. Hopefully there is no extra fine charge like mentioned upon car returning. Besides, it will be better to inform customer the nearest possible gas station for fuel refilling.

We got a brand new car, only 5000 kms on the clock. Quick response from office workers, easy to find the locations because you get directions with pictures and text. The only thing is that their English is not what you would expect from a car rental company at an international airport mostly dealing with foreign clients. Especially on the phone. But we managed alright without difficulties.

Staff is helpful and patient, waited for us when we were slightly late due to traffic jam.

Good value for money

Lotte and Hertz in South Korea are the same company. The rental office is located inside Incheon Airport, Terminal 1, B3, Exit 3.

Good

Pick up and drop off easily It was jus located next to seoul station , and and next fuel station So u can refuel and return easily

Fast confirmation, good platform of comparing all price and cars type

No issues.

Easy to book, promptly replied my request.

Just make sure the vehicle has at least fueled half tank.

Le personnel de l’agence de l’aéroport international ne parlait pas du tout anglais. Très problématique ! Notamment pour expliquer le système du péage à la sortie de l’aéroport où gérer la réservation. Idem à la restitution. Pas de preuve de restitution non plus. les 2 agences très compliquées à trouver. Ajouter un panneau à l’aéroport et les coordonnées gps de l’agence à busan.

Bien

スムーズにレンタルできてよかったです。

Language barrier didn't help. But everything else was alright.

Smaller Vehicle Given during Pick UP We ordered a 9-seater van to have more room for our bicycles and luggage. One day before picking up the vehicle when we contact them, we were told that the 9-seater van was actually a 12-seater van which required a bus licence most people do not have and so do us. We were given a 7-seater car the luggage compartment of which was very much smaller. I suspect that they do not have vehicle larger than 7-seater but using 12-seater van which requires bus driving licence to force customers to accept an alternative offer of a smaller car during pick up.

車は細かな傷ありました。 ガソリンは40パーセント程の残量で スタート でした

Good

Very fast service! Recommended!

Very good service!

They charged me maliciously three times for the same rental fee. When I noticed the discrepancy, I couldn't get in touch with Avis anymore. QEEQ also did nothing; two weeks have passed without any response.

very nice car model - Sonata, with good luggage space for 2 large and 4 small size, very comfortable interior. maybe could be improved with car waxing to keep the car condition pick up location in seoul airport, can be cleared stated e.g. "with driver is located at gate xx, without driver is located at gate xx"

very good overall, keep going