SEOUL CAR RENTAL REVIEWS

Service was a bit slow.

Not bad

The website displayed the wrong address and no one followed up, which cost an extra 20,000 WON and a half-hour drive to pick up the car. We waited at the store for twenty minutes before anyone returned. The staff's English was hard to understand, making communication difficult. The car wasn't full of fuel, which was inconvenient.

Completely unable to rent. I have a Singaporean license, an American license, a Filipino license, a translated version of my Chinese license, a Hong Kong license, and the so-called international license provided by the rental company. None of them were accepted. This is the first time I've encountered this issue in many years. Never had this problem anywhere else globally... They also refused to refund my money. This is very unreasonable on the rental company's part.

The staff were nice and polite!

We arrived at Incheon around 9 PM... being able to pick up the car at the airport instead of taking a shuttle bus to an off-site location was really reassuring. Although there was no GPS in any language, relying on the Korean Naver Map on the phone, we still managed to drive back to Times Square and only got lost a few times over the next five days... The fuel tank wasn't full when we picked up the car, which worried us a bit about refueling at return... but everything went smoothly in the end, very grateful.

The staff had a good service attitude, and the car pickup was fast, but their English skills could be improved. There were no major issues, so I am satisfied with the service.

Good

The order included a one-way fee, but the local rental company said it was a mistake and demanded additional payment. It was difficult to communicate because of the language barrier, and it took a long time to get the car.

Pros: 1. The front desk reception was smooth, the order was clear, and the process was not cumbersome. 2. The car was in good condition, spacious, and both the interior and trunk were clean. 3. The staff were very polite and their English was sufficient to solve general problems. Cons: 1. The car did not come with a full tank of gas. Due to being in a hurry, I didn't check this and the staff didn't remind me. They didn't adjust the rental cost either. I ran out of gas after less than 100 kilometers, but fortunately noticed the gauge on the way back. I spent 550 RMB to fill it up but only got 100 RMB of the rental fee refunded because I was rushing to catch a flight and couldn't argue about it. 2. This time I didn't pick up the car at the airport, but I will next time. However, Avis's desk at Gimpo Airport is at the domestic arrivals exit, while we were at the international arrivals exit, which is quite a distance away. I'm not sure how to resolve this issue, can there be a pickup service?

Convenient, both dropoff and pickup are at the airport entrance, the car interior is clean.

it would be better if there are some instruction show around the parking space when the customers return the car, to tell us we need to go back to the counter located in the terminal as there are no staff in the carpark.