In Lucerne, I couldn't find the Alamo rental company at the pickup location because the address Inseliquai 12a 6005 Luzern has no car rental companies. Eventually, I found a Europcar rental office next to a hotel on another street and realized that's where I was supposed to pick up the car. They gave me a Golf station wagon, which was relatively new with 17,000+ kilometers on it and in good condition. I paid 79 CHF for a different drop-off location. Returning the car at Geneva Airport took over an hour to find the drop-off point due to the lack of a specific address, luckily I had allowed an extra hour. The car rental company's service was still very good.
Pickup was smooth, the car was almost brand new, in great condition, and had good smart features like lane departure warnings and reliable speed limit recognition with timely overspeed reminders. Right before returning the car and after refueling (near the store), we got into a minor accident (someone hit us while refueling). Fortunately, a manager from the store was nearby and helped us handle the situation, so we returned the car without issues. Except for the deposit, there were no attempts to sell insurance or upgrade the car model. The return process was hassle-free without meticulous checks of the car's exterior. The Lucerne train station is quite large, so finding the store for pickup took some effort, but returning the car was much easier as we were familiar with the route.
There was no promised Chinese navigation system. It was my first time driving this type of vehicle, and the staff assumed I understood everything, but their explanation was not detailed enough.
Free upgrade of car which is good but the upgraded car came with scratches. Upon return, they claimed to have no such records in the system. Luckily I have photos to prove my innocence.
During collection, they mislead me to think that my deposit was made for a compulsory payment for a full tank of fuel. Eventually, i did not refuel upon return and they took my whole deposit.
Car hire locations (incl. in-airport & off-airport)
Car hire reviews by car hire supplier
Car hire at/near landmarks of Luzern
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Todd Southey
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