BELFAST CAR RENTAL REVIEWS

Aaron who was the assistant manager dealing with us at the Belfast International Branch was asbolutely brilliant!

Told by counter staff that my prepurchased excess insurance was null and void, Forced to buy insurance over the counter with Aaron stating that I would be liable for a £40k car, and any damage that was not reporterldnto the police and had a report... the insurance doubled the overall rental cost. Next, when being shown to the car assigned, it was not roadworthy, engine warning light & oil service and inspection light were showing on dash. Car was filthy both inside and out, not prepared or ready for collection in any way shape or form, so given all the warnings that Aaron had highlighted to me I point blank refused to accept this car. I was then offered a lesser model at a discount of 95pence! This car was 1500 miles away from needing a full service, it had not been cleaned, the staff member (Aaron) did try to sort this out, hoovering the inside and topping up the wiper reservoir with water (even though the conditions were sub zero temperature!) he also topped up the oil. The collection took over 1.5 hours and I left feeling angry, ripped off and not at all satusfied with my experience. It also caused me to be late picking up my guests from the airport. I’m not at all happy with any aspect of the rental from arrival at easirent to return of vehicle to them.

To be told had to purchase extra excess insurance was unfair as we had already purchased it via the booking to be told It wasn’t enough was ridiculous

Under 5 mins to go through the paperwork and pick up the car at the airport. Staff were friendly and took us through all the options. Car was a new Citroen C1 which provided ample space for the two of us. Drop off also only took 5 minutes.

Easy to book without any issues at all.

Terrible - Hertz wanted to charge a 1.300 GBP deposit on my credit card (including a horrendous imaginary price for fuel refilling)which was beyond my limit. I ended up having to take additional insurance of Hertz which costed 100 EUR and doubled the price of my car rental. They would then only take a 300 GBP deposit. An awful start into my holiday. And when a tyre went flat, the insurance wouldn't even cover that cost. :-( Apart from these incidents, it was okay!

Great car and helpful staff, would have been nice to understand the insurance process better before I arrived.

Online booking stated there would be no need to purchase insurance, but counter staff insisted it was only possible to insure through them, costing £40 a day.

Waited an hour for them to collect me. They gave me a car that was damaged on every panel then charged me £375 for two microscopic marks that they did not record when I picked the car up - scammed me because I did not take their premium insurance at £38 per day. Held me to ransom. Collection took a total of 2.5 hours because their software is faulty and rejects credit cards but takes them on another machine they have. I could go on......

Horrific - made me pay more - I couldn’t even afford to eat that night because of it. Scammers the lot of them!! Verbally abused - swore at - shouted at - I pointed out that their office had cctv and he stopped shouting and swearing - after all that the car was dirty. When I left the car back they demanded they see my fuel receipt and told me if I didn’t have it to prove that I got fuel within a 5 mile radius that I wouldn’t get my £95 fuel deposit back!! Ever heard of gdpr?! AVOID

Budget was great to use. Nice clean and precise. Was made very easy well informed.

Car was fine, better than the model booked.

Booking was fine, I paid a little extra for a airport in terminal pickup. The Firefly hire was managed by Hertz but the sign was hard to spot. Would have been helpful to know where to go to pick the Firefly rental in the pickup instructions.

I will never use easirent again, in fact I will express my feelings to anyone else that needs car hire, the whole experience was horrible

The service was fine. The car was electric/ petrol.. and the fumes that came from the car was terrible.. causing both myself and my friend headache and very sort eyes. Had to drive with both windows slightly down, even thro it was raining. Mention this when returned the car and was told they couldn’t do anything about it. All I was told that it was being returned the next day..

Aaron was very helpful and friendly

I am in the process of writing an official review of my experiences of renting a car from a range of rental companies in and around Belfast International Airport. A brief overview on renting a car from Easirent was that it was a difficult process, with little help or trust from staff and minimal customer service. From time of arrival to driving away the car took 2 hours and 15 mins. During my time having the Easirent car, I never felt comfortable having your car during the rental period for several reasons. All in all, the overall rating of rental was poor.

Budget - speedy service with a smile

Ease of booking and response

Car was ok for a family of four, but the service light was on when we collected it and the tyre pressure warning light came on on the last day.

Like: Car helped us see relatives and family. Many thanks.

Didn't realise that company not actually based within the airport but that didn't actually matter as we were picked up (and dropped back off) quickly and easily by staff. Aaron was really helpful and process was quick and easy. Returned car early without any problems.

Quick, smooth, couldn’t have been easier