BELFAST CAR RENTAL REVIEWS

Like: Service, speed and value for money
Dislike: The car. It was a Smart for four. It was horrible to drive. Very noisy very slow. Its actually a Renault Twingo with a smart badge on it. Even for a Renault it was bad !!

Dislike: Single staff member representing multiple companies-understaffed

Like: We got a better car than anticipated (5 door rather than 3). The lady serving us was very friendly. Just a bit confusing how it's in a corner of Hertz - not everyone would realise that's where you pick up from. They were very understanding about us picking up the car late.
Dislike: Couldn't get through on the phone for quite a while, which was stressful as we were worried we'd be charged for a late pick-up. When I rang Easy Rent Cars they were extremely unhelpful and just said to contact Firefly.

After flying over 9,000 kilometers and taking a two and a half hour bus ride, our group of six finally arrived at the Northern Ireland branch, only to be told there were no cars available without any prior notice.

The car was ready upon arrival, efficient and professional service.

Like: Nice little car, Skoda Fabia, just right for my family. Collection was easy and the staff at the counter really helpful. Drop off was straightforward and everything went really smoothly.

Like: Helpfulness of the staff
Dislike: The length of time for pick up, and waiting at the offices whilst staff attending to other matters

Poor

Not many people in line, but they tried to sell insurance and had a bad attitude.

Like: The service was brilliant, the staff were some helpful and friendly. I don't think I could say anything negative about the overall experience. Very happy customer.
Dislike: I'm not sure if it is a negative or not but the staff are so laid back that when I found a dent on the car at pick up they said it's something that happens and ticked it off my form and not theirs. I wasn't picked up on it at drop off though so I guess they are all fairly level headed with the process of it all. Very happy with everything!

Terrible service. My flight was delayed by an hour and they canceled my fully paid reservation without a reason, and refused to give a refund afterward. It seems like blatant robbery of the rental fee!

The service was very poor, the staff had a bad temper and lacked a service mindset. The car wouldn't start the second day, and when we contacted the rental company, they initially said they'd call back in five minutes. Later, they said someone was on the way, but 40 minutes later, they just gave us a phone number. We had plans that day, so we anxiously questioned why they didn't come earlier. The staff member hung up on us twice, ignoring our situation! In the end, we managed to reach out politely and were given a contact for the car manufacturer's diagnostic service, who promptly identified the problem. However, our plans were delayed by five hours, and we only managed to visit one place! We were supposed to catch a flight to Belfast! When returning the car, the store's roll-up door was shut. We knocked and got no response, so we called customer service. Shortly after, the door opened, and the staff member yelled at us, implying we shouldn't have called the company and that we were causing trouble on purpose because there was a doorbell. I had to apologize and explain that I didn't see the doorbell and even offered to call the company to clarify the situation, which eventually calmed him down. Overall, I've never encountered such rude staff! Terrible experience!

I was unsure about the exact deposit amount. My credit card was charged over 110 pounds and I don't know how much will be refunded. It took a long time to find the drop-off location, almost missed my flight.

Like: Hire desk easy to find just after carousal, friendly and helpful guy on the desk. Less than 5 mins walk to pick up car which was on the airport – however the walk is not covered so you are exposed to all the elements! Car was easy to find there was more damage on it than advised, I would recommend that you check just to be on the safe side and as not to incur further costs, although this was quickly resolved by the staff on site and we were on our way!! Same on return quick and easy drop off.
Dislike: That the car had more damage than stated on the paperwork originally provided - this should be more accurate

Like: Good valve and convenient rental.
Dislike: Nothing.