OAKLAND CAR RENTAL REVIEWS

Very good service told the guy ( jameel ) I am used to driving a truck he gave me a brand new truck... Both people were very pleasant..

Free car upgrade

The reps would not even let me go back to the van and search for my eye glasses that dropped somewhere on the floor -- they insisted that I file a lost and found claim!!!

Initial car was too small, so counter staff helped upgrade for $10/day more. It was a great choice though and worth it overall!

The car was spacious and great gas mileage. It was in good condition. The customer service was professional and very kind.

Great prices and deals. No hidden fees. Very comfortable working with this platform. Also the rewards program is awesome.

The car was excellent value for money, in great condition and economical, very happy with the vehicle provided.

Easy to use and all costs explained well

Très bon acceuil au guichet et très bon état de la voiture

Excellent service and price

Best price

The process was very easy and the counter was busy so budget must be a good company! Abis and dollar were super slow and some of us wished they would have been able to help us. But budget helps budget only.

This is the easiest app and business to use for traveling ever! It is my go to since the past few years after finding it! Love it! Great deals, prices and even will lower your price if they find it anywhere else for cheaper or if there is a special that runs and finds it can be lower.

The agent talked us into an upgrade which was not much more and we really enjoyed it.

It was Easy. No hidden fees. Appreciate the service.

The service staff weren't very friendly. They kept talking to each other and didn't really want to help me.

Vehicle did not have a key fob. Vehicle was not inspected on return for damage.

I am watching to make sure no surprise charges are made.

Quoted one price and over charged 140$ dollars

I rented Hyundai Elantra, I gave Kia Soul. It is also good car but I don't think that this is the same class of car. I noticed after departure of rental parking a lot of glass pieces in the front, rear seats and in the trunk. It was dangerous for my health. I cleaned up carpets and trunk but it did not help. They were getting out from behind plastic pieces.Those pieces of glass was located in the trunk and front doors. I reporter it on buget station at the airport but they were helpless. I want to make a complain about condition of the car. I hope Budget or Easyrentcars will sort out this problem. Best regards, Krzysztof Jaron

Got the car in less than 15 minutes

Hertz gave me higher rate than what I got the deal on EasyRentCars. Very DISAPPOINTED

Great customer service

Easy to use app

When I arrived at the counter, the first problem was the type of car they had for me. I specifically rented a Chevy Impala, but was told I was getting a Ford Fusion. When I asked why I wasn't getting an Impala, the girl told me they don't have Impalas, and acted like they don't even carry them. I reluctantly agreed to the Fusion, but then was told there is a $500 deposit because I'm a local! Why? That's the company's policy. Period. I'm a 64-year old grandmother, so are they afraid I'll take it? Makes absolutely no sense. So, I asked if there was a rental agency that did not charge a deposit. No. Okay, who has a smaller deposit? Well, you can try them (pointing to Dollar/Thrifty) or them (pointing to Avis). I walked to the next counter (Dollar/Thrifty) and asked for an Impala and how much was their deposit. Yes on the Impala with a $200 deposit. I was going to a funeral about 300 miles away, and didn't trust my older car, so it was important to me to have a comfortable car. I will NEVER do business with Fox again.

Good

A bit of a wait to get a car as a vehicle was not immediately available for the size/class booked. In the end, they offered us a nominal discount to take a smaller car. Managed to get all our suitcases in the trunk, so eventually were on our way. All good.