OAKLAND CAR RENTAL REVIEWS

Good

The car rental process was very simple and quick.

Not bad

Like: Staff was polite, helpful, and friendly.
Dislike: Car was located in a congested parking area so it was somewhat difficult to get it out. Needed a spotter.

Like: Great car, had good power for hills of San Francisco

Like: Service provided to meet expectations
Dislike: None

First time picking up the car in Auckland, they aggressively pushed for insurance, asking us to add $400 for full coverage. After consulting with other car rental companies' Chinese customer service and our rental company's customer service, it was clear that this insurance was unnecessary. Very dissatisfied. When our car was broken into and items were stolen in San Francisco, we contacted the customer service of the rental company and Dollar, and were told to go to San Francisco airport to exchange the car. After driving for two hours to the airport, we were informed that there were no replacement vehicles available, only smaller cars. We had seven suitcases, and they expected us to fit everything in a small car. When we checked the parking lot ourselves, we clearly saw cars of the same class. We went back to the counter and were told there was only a five-seat Ford SUV available. I had booked a seven-seat luxury SUV and couldn't understand why they wouldn't give us a car of the same class when there were at least seven similar vehicles in the lot. They claimed that either they had no keys or were already reserved. I asked why I, as a pre-booked customer who arrived first, couldn't get one. The manager was called over, mumbled something, but kept insisting they could only offer a Nissan Armada or the Ford. Otherwise, we had to leave in the damaged car. After two hours, it was already dark, so we reluctantly took the bigger Nissan and left. I requested to swap the car in Las Vegas, but the store there refused, stating that they had already made an exchange and couldn't do anything further. This experience was utterly ridiculous! I am demanding compensation! They must compensate!

Car smelled like weed picking up. Brought back to airport and had staff watching YouTube prior to helping me. They swapped for a van and the van had low tire pressure.

Budget car rental is pretty good. The only downside is that the front desk staff didn't know that QEEQ already included insurance and tried to sell additional insurance. This is very inconvenient! Other than that, everything else was perfect!

Got upgraded as they couldn't find a GPS. They were very accomodating.

Easy, no change in price.

Like: Fast service
Dislike: Great stuff

Pretty good. Pickup is simple and convenient.

Excellent.

They charged me more for insurance and roadside assistance that i did not request and i told him i don’t want them and he still added them without telling me.

The car was poor. After refueling, the gauge still showed half tank. Even after adding more until it overflowed, the gauge didn’t show full. What's going on?

Great car rental company! The staff was very friendly and helpful during the car pick-up. I will rent from Alamo again.

Like: Received a brand new car. Love that new car smell. thanks
Dislike: NA

I rented a Grand Cherokee but was given a small, broken car. It was especially small and broken. When I complained, the company shamelessly said this was a comparable car, unless I wanted to pay extra for an upgrade. I don't know if Americans are blind or pretending to be. I felt they discriminated against me because of my Asian face. Besides charging me $47 in tax, they also charged an additional $247 for reasons I still don't understand. I rented the car for five days, picked it up around 9 PM and returned it at 6 AM. The rental cost over $3400, and the company charged an additional $47 plus $247. A car with a maximum engine capacity of 2.0 liters can't be considered comparable to a Grand Cherokee!

The price quoted from easy rent a car was 266.00 and the price charged was 416.00. Plus the agent claimed they have the cheapest gas so bring the car back empty and they would fill it. Not true! Their gas was more expensive than many places in the area.

Like: Love everything prices location service everything!!