OAKLAND CAR RENTAL REVIEWS

Professional reception, convenient pick-up and drop-off. Trustworthy. The car was registered last year and is in good condition.

The front desk service was terrible, the staff were rude and prejudiced against Chinese people. They found excuses to charge extra, and I ended up being overcharged by $50 on my last rental. The contract had hidden fees! If you want to be scammed, go rent a car from them!

The service attitude was pretty good, and the procedures were simple, but the car maintenance was inadequate and the car was quite dirty.

The previous one seems to have been a mistake. This is the car rented in Auckland...

Overall, the experience was quite good. The best part was finding a almost new Touareg among the mid-size SUVs at the Oakland airport pickup location. There was a small issue when checking out the car: we showed our own insurance in advance, but the staff still added their insurance to our receipt. My husband didn't notice and signed it, but I caught it just in time. The employee probably wasn't paying enough attention.

This car rental experience in Oakland was very unpleasant. First, my driver's license was questioned. They didn't accept electronic versions of translated documents (only printed ones were allowed), and the rental office couldn't assist with printing. They didn't accept my explanations or make any exceptions. It wasn't until an hour later that a Chinese staff member at the counter showed sympathy and understanding, and I was able to complete the process. During this time, other staff mentioned that many European and American customers don't provide a driver's license at all and can pick up the car without issue, which clearly shows a bias and discrimination against Chinese people. Additionally, there was no gas station near the rental site, the nearest one was a mile away, which was inconvenient.

We booked a luxury SUV (GMC) 20 days in advance and paid in full. When we arrived at the store, there was no arrangement for this vehicle. All 7 of us were forced into a Nissan 7-seater with no space for luggage, so we had to hold our luggage on our laps back to the hotel. They promised a car exchange the next day, took our US and China phone numbers and the hotel address, but no one contacted us. Strongly not recommended if you don't want to experience this helplessness at night. Complaint in progress!!!

Easy pick-up and return procedures, vehicle met expectations.

The car was very new. I had reserved a Ford Escape, but they wanted to give me a small Hyundai instead, which I refused. For driving in the US, I strongly recommend renting a larger SUV. They eventually arranged a Jeep Patriot for me, which was fine. Picking up and returning the car was very convenient, and the return inspection was quick and efficient. The return location was close to the airport, and the rental company provided a shuttle bus, which was very convenient. The reason I gave only 3 stars is that I encountered a very rude employee when returning the car, whose bad attitude affected my experience.

Waited for a while, but the service was good

Sorry for the late review. I used QEEQ for the first time at the end of 2012. I booked a Chevrolet SUV with 800 miles on it through QEEQ from Dollar. Two hours later, it was flipped over at an intersection next to the west side police station in San Francisco. Thankfully, everyone was wearing seatbelts and no one was injured. The insurance I chose through QEEQ was very reliable. Dollar brought another car within 3 hours, and our trip wasn't delayed at all. I would give this car rental experience 6 stars.

Basic English is enough, and the staff are helpful!