The collection and drop off of the car was simple with the desk staff being friendly and helpful.
About QEEQ:10.0/10
I have now used QEEQ on numerous occasions when travelling to USA and have always found the whole process both quick and compared to other sites inexpensive. I would recommend QEEQ to anyone renting a car.
You do not expect a hire car to break down after 2 days with 18 miles on the clock. I felt the staff who gave me the replacement car just wanted me gone. The second car was ok
Do not use Budget car rentals! I reserved a Camry but ended up getting a Kia. When I asked the front desk, they said there were no Camrys available and that I had only booked a similar model. At the pickup location, I saw a Camry parked right across from me. This is just a minor issue.
Onsite, they insisted I buy a highway day pass for $13 a day. I declined, but the front desk clerk—a rude lady—was visibly displeased and still charged my credit card $50 as a prepaid toll fee, along with a $200 deposit for the car. Three weeks after returning the vehicle, that $250 is still being held with no updates. Even that I can tolerate.
The scary part is that starting yesterday, I started receiving bills from an ETC company I never registered with. They charged my credit card—provided to the car rental company—$10 on the first day and $25 on the second day in the city I returned the car. This is theft! Renting a car for just one day caused so much trouble. Avoid these lousy American rental companies!
Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.
About QEEQ:9.0/10
Very good as always. The only thing is I booked the car at 0700 and returned after 0900 and was charged extra hours but think it was a confusion.
It was a busy time and I found the counter staff member wasn't very friendly and didn't have time to explain anything to me. He literally said "I don't have time for this, gotta move on", this was in response to me asking for more details on the Toll system in Austin after he was trying to sell a toll pass to me.
“Good experience till I realise the scam by Avis.”
About AVIS:9.0/10
All was good till I realise Avis simply added almost triple the amount of we agreed price to my booking, 300 for one way fee which I had in original voucher with QEEQ and another 500 or so of unknown charges. Only extra I ordered was for toll pass. I think they even charged me gas which I ordered full to full and returned it full of course. Was fan of them before but this was a disaster!
About QEEQ:10.0/10
Let’s see how QEEQ works with complains - if they will be on the side of their actual customer, I will give them a positive feedback.
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