Picked up and returned the car in Charlotte. Pickup was smooth, but due to traffic on the way back, we didn't have time to fill up the tank, which was still a quarter empty. As a result, we were charged $17.6. We thought we had to pay in cash, so we gave the inspector $18, but the amount had already been deducted from our credit card, meaning we were charged twice.
One issue is that Dollar does not have a service counter at the Charlotte airport arrivals area. You need to follow the instructions to go to the Rental Car Center! Although this does not directly affect the rental process, it affects the consumer experience somewhat. I suggest that QEEQ update and provide notices regarding the pickup information at Charlotte!
We booked a Ford EDGE but got a Hyundai SUV instead. This car is definitely not as good as the Ford EDGE we reserved. Honestly, we are very dissatisfied.
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Nicholas Anthony
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