No upselling throughout the process, provided a brand-new SUV with the latest features. However, the gas tank is quite small, only 400 miles capacity. This location struggled with efficiency during peak flight times; waited for an hour and a half without a car, and it seemed they ended up buying new cars at the last minute.
The overall service was quite average. There was a long line for picking up the car, but the staff couldn't process it quickly. After reaching the pickup point, I waited for more than half an hour. Finally got the car, drove to the hotel, and the next day brought three suitcases to the nearby exhibition center. As shown in the photo, the car stalled in the middle of the road on the only main lane. There was no emergency triangle. I had to manually direct traffic for an hour and a half. Called for repairs, local staff confirmed the location which took half an hour as they were not familiar with the process. After losing my temper, they finally added me on WeChat. Even after half an hour, there was no response. I had to arrange the repair myself. They called back midway, providing repair service in English late at night. After approximately one hour, the repair team finally arrived. They jump-started the car with a battery, but the engine fault warning appeared. I immediately drove the car back to return it. The reception staff assured me they wouldn't hold me responsible. I sarcastically thanked them. Despite returning the car early, they still charged the full amount. No apology was given. It was a truly miserable experience.
Waited in line for over two hours when they made an announcement that they didn't have any more cars!
Very frustrating. We were lucky that we had a friend who could pick us up but others were well and truly stuck. We had to go back to the airport the next day and waited in line for an hour and a half and finally got a car.
About QEEQ:10.0/10
I called qeeq during this process and they were helpful and it was reassuring that they tried their best to help me. The young lady said she would call me back with info and she did indeed.
There was a bit of a cue at the counter, but the people at enterprise worked their way through them pretty quickly.
The car pick up was smooth and quick, we could pick our rental ourselves, as long as we stayed within our category of car booked.
Return was also very quick, lots of people checking in the cars from enterprise, so it was fast, even though many checked in.
About QEEQ:10.0/10
It was really simple and self explaining, creating no issues with enterprise. And no assistance was required.
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