The car rental process at Dollar in Newark Airport was quite convenient. The staff did not heavily promote insurance. Since we picked up the car at night and it was raining, there were no staff on site. When someone did show up, they just pointed to the cars in the distance and let us choose one ourselves. Luckily, the SUV we picked was in good condition.

The woman at the New York location had a bad attitude. Her English was just sufficient for communication, but she added many extra items like prepaid gas, which was not fair.

The van was what I expected. It had over 17000 miles on it, but still in relatively good condition. We had to wait around a half hour for Dollar to get the van ready for us. It didn't appear to be an excessively busy day, so I thought that was a bit excessive. Otherwise, all good.

According to the Easyrentcars email confirmation of the booking, it stated any driver with proper ID and license could drive the vehicle without cost. The Dollar agent said I would have to pay $13 per day for additional drivers of the vehicle. This information should be made clear with Dollar if your statement is factual. Future renters should be apprised of the situation.

Like: Everything.
Dislike: Nothing. Everything went smooth sailing.

Like: Helpful counter folks. Price was very good.
Dislike: Not overly excited by the Chevy car, although it was new. Not your fault.