From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4055349327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4055349327
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CLEVELAND CAR RENTAL REVIEWS

Listen To Voices From Real QEEQ Customers In Your Destination

M.Slawson

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Small SUV | Honda CR-V or similar
Reviewed: Wed, Sep 18, 2024
“No hassle booking”
About Budget: 8.0 /10
Good car to drive plenty of room it suited our needs
About QEEQ: 10.0 /10
Straight forward booking process everything went smoothly.

Tom Flanagan

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Wed, Sep 14, 2022
“Good except for toll payment issues.”
About Dollar: 7.0 /10
The only problem we encountered was payment of tolls. I travelled through a number of states and it appears each state has its own system. I tried online and by phone but being a EU citizen with a non-US registered VISA credit card - there was no easy way to pay tolls. This meant that Dollar billed me twice afterwards with admin fees etc. I discovered after renting there is a toll sensor unit you can get for the windscreen for rental cars but the desk agent at Dollar did not inform me. Not great customer service in this case.
About QEEQ: 8.0 /10

Natalie Springhall

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Reviewed: Wed, Oct 23, 2019
About Thrifty: 2.0 /10
Both pickup and drop-off were very convenient. On the day of return, we refueled the car, and when we arrived at the designated spot, the staff checked the fuel tank, saw it was full, and gave us a receipt showing zero charges. He told us we could leave the car and go. We asked if we needed to go to the counter, and he said no. So we left. Unexpectedly, three weeks later, I saw a $79.95 charge from Thrifty on my credit card with no explanation. Throughout the rental period, we had no traffic incidents and received no traffic tickets. The only possible charge might have been for tolls from Hudson to Cleveland because the car had a Zpass. However, based on my previous experiences of driving in the US, tolls are very cheap and definitely not as high as $79. I've rented from Avis numerous times and never experienced anything like this. Receiving a bill three weeks later is baffling. I've initiated an after-sales service request through the Zoocar platform to see how this can be resolved. Additionally, I advise all Zoocar users not to review immediately after returning the car. Wait a few weeks; otherwise, you might get a strange bill after giving a good review.

S.Miller

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Aug 28, 2019
“terrible from beginning until end $400 dollar charge for smoking in the vehicle I told her the smell”
About Thrifty: 5.7 /10
The vehicle wasnt ready had to wait 30 minute for it to be cleaned. Got back to town 1 hour away and I noticed the whole back row was missing! I drove another hour back to the rental spot to find out it just needed pulled up! Waste of my time! When I returned it the lady had an attitude!

Will Harper

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Small SUV | Toyota RAV4 or similar
Reviewed: Tue, Oct 29, 2019
About Dollar: 2.0 /10
We arrived to pick up the car about half an hour earlier, and the contract was automatically extended by an extra day.

Marsh Carey

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Reviewed: Tue, May 30, 2023
About Dollar: 4.0 /10
Average experience. They provided a different car without informing in advance. Service attitude was poor and there was no sense of customer service.

Tracy Latimer

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Small SUV | Buick Encore or similar
Reviewed: Tue, May 14, 2024
“Easy to book and 95% helpful”
About Hertz: 10.0 /10
The car was great, although a bit bigger than I expected. Also when I needed to amend the drop off I wasn't able to get any help either online, via the app, or by calling, and the rental desk at the airport was going direct to voicemail.
About QEEQ: 9.0 /10
Initial booking was easy and when I needed to make a change to the pick up time, customer service was very helpful. However, I also needed to amend my drop off time, and QEEQ were not able to help with that.

Merry Lawson

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Reviewed: Tue, Jun 27, 2023
About Hertz: 10.0 /10
Very satisfied

Kimberley Howell(s)

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Reviewed: Tue, Apr 16, 2024
About Budget: 8.0 /10
Satisfied
About QEEQ: 8.0 /10

Jaimie

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Standard | Ford Fusion Saloon 2 Doors or similar
Reviewed: Thu, Mar 11, 2021
“Amazing. This was my first experience. Will use again”
About Alamo: 10.0 /10
The car was absolutely flawless
About QEEQ: 10.0 /10

Frank Milton

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Reviewed: Sun, Jun 23, 2024
About AVIS: 8.0 /10
The car I reserved wasn't available, so they upgraded me for free. Great service and attitude.
About QEEQ: 8.0 /10

G.White

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Compact | Nissan Versa or similar
Reviewed: Sun, Jul 17, 2022
“Better late than never”
About Dollar: 10.0 /10
We were unable to collect the car on our scheduled day/time because our plane was delayed by 4 hours and the counter staff had finished for the day. Fortunately we were staying 20 minutes away so returned the following day. From there everything went smoothly.
About QEEQ: 10.0 /10

D.Alden

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Compact | Mazda 3 or similar
Reviewed: Sun, Aug 25, 2019
About Thrifty: 10.0 /10
Great people working on the lot and check out.
About QEEQ: 10.0 /10

Miles Bell

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Reviewed: Sat, Jun 15, 2024
About AVIS: 10.0 /10
Extremely satisfied
About QEEQ: 8.0 /10

Mamie Jonah

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Reviewed: Sat, Jun 1, 2024
About Budget: 10.0 /10
Good service.
About QEEQ: 10.0 /10

Xavier Sweet

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Reviewed: Sat, Aug 12, 2023
About Budget: 8.0 /10
The service was quite good.

Bishop Franklin

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Reviewed: Mon, Sep 2, 2019
“Cleveland, Oberlin, Niagara, Cleveland”
About Thrifty: 10.0 /10
Great service, easy pick-up and drop-off, good car condition!
About QEEQ: 10.0 /10

Rock Mac-

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Reviewed: Fri, Jun 21, 2024
About Budget: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Belinda Alsop(p)

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Reviewed: Fri, Jun 19, 2020
About Dollar: 10.0 /10
Efficient and fast service
About QEEQ: 10.0 /10

Cherry Zephaniah

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Reviewed: Fri, Jul 5, 2024
About Budget: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

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