DENVER CAR RENTAL REVIEWS

NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.

The agents took up to 30 minutes or more per customer

I will use easyrentcars.com again.

Car was horrible. Please check car before renting

Car was horrible. Please check car before renting

I arrived on July 9 at 12:30 p.m. I then spent 2 hours and 20 minutes waiting in line for a car that I reserved at the Fox Rent A Car location. The Fox facility was dirty. I will not rent from Fox Rent A Car every again.

Picking up the car was a horrible experience with dozens of people waiting outside sitting on their luggage and a huge line winding out the door. The counter agent wasn’t overly friendly and I felt like she was trying to trick me into spending more money. The car was great and everything after getting in the car was excellent.

Initial wait at pick up of 40 minutes. Twenty more to pick up vehicle. Intermediate was a KIA Soul with over 60,000 miles, which soon produced brake noise. This deteriorated into serious brake issues. Roadside Assistance was the best part. George was truly helpful and followed up. Return of the vehicle required a trip of a 100 miles with worrisome brakes. Exchange was to same vehicle type with same amount of mileage and numerous dings. At return, the line at the pickup counter was even longer than when we first rented. This location needs more help on weekends.

Waited forever and a day to get our car. My husband has Parkinson- not handicap friendly.

Payless was great. Everything was as expected. Easy and fast pickup and drop off.

Great! will use again. Didn't even need to prepay!

Didn’t need to pay for EZToll. Had it refunded at end of trip.

Best price out there.

Je conseille Alamo, ils sont au top , la voiture était neuve, le personnel parfait !!!!

The car wasn’t ready when I got there. It had to be cleaned. Our flight was late and I had to drive two more hours to my destination. It would have been nice to have had it ready. However, the car was what I expected and customer service at the counter was knowledgeable

Counter person said he would give us an upgrade for putting my wife's name on the paperwork to be able to drive the car. Not so, the upgrade cost me.

Car was great, good on gas. Gas meter was not working correctly so they offered me an upgraded vehicle or free tank of gas. Very accommodating.

Easy to shop. Prices changed as I shopped around. That was not encouraging.

Queued for ages. £280 booking became £660 after add ons. Tolls - advised penalties. Never actually went on toll road. Collision damage waiver - bought through EZ rent - Fox advised that it was not at minimum legal level so added their own.

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

The agent aimed to please.

The car exceeded our expectations. It was new, clean and comfortable. Check out was quick, it was the wait in line that slowed us down...but it was still wasn't long.

Great price and easy to rent.

The address that I received for my car reservation took me 7 miles away to a house and not Budget Rent a Car. The Budget Rent a Car is in Denver not Aurora, Colorado. The address took me to Aurora and almost made me late to drop off the car. Change the address to reflect the location of the Budget Rent a Car address. The address is Denver, Colorado NOT Aurora, Colorado

My website on my Easyrentcars URL didn’t show the same low price choice that they showed on my Uncle’s computer for the same website. That’s very strange.

Counter staff did not tell me about the large number of toll roads around Denver which I was unaware of, or that toll pre-payment to Budget beforehand would save me money. Unaware of all this I was stung with some hefty toll costs which I now have to pay. Not good. My wife booked her car through Thrifty after I had dropped my car off at Budget. The counter staff at Thifty informed her of all this before she took her car out. I was with her at the time and wondered why I had not received the same advice from Budget!!

Did not get the car I rented. Huge wait time for unprepared vehicles. Drop off was equally messy.