CAR RENTAL REVIEWS ON FOX RENT A CAR IN DENVER

The 2 people at the counter were fine but there were 20 people in line for an hour at “12:30 am “

They were great!!!

The worst service I have experienced in any rent a car company. 2 hour waiting line.... , only 3 people attending while 100 people in line..... once in the counter, the assistant told us that they were sold out for the car I rent an month ago.. and sorry.... the alternative that they gave me was smaller that the one I was supposed to have and also it was dirty... and if we want to wait again an hour they can clean it... or we just take it as it is.... never again with this company!!!!

We spent over 2 hours at FOX just for pickup! Ridiculous. Mind you our flight landed at midnight

We had an excellent service at the Car rental/ pick up in Denver. Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.

Very pleased with the service and the car that we were provided was excellent.

We had to wait 40 minutes before someone picked us up at airport. I tried to call customer service and was on hold for over 20 minutes.

The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.

Waited over 30 minutes for the shuttle to the pick-up location. Then another 90 minutes in line to get our car. Then when I got to the counter, I was told they didn’t have the size vehicle I reserved. I was offered a smaller car which didn’t handle well going through the mountains. They offered it to me at a lower price, however it was the current rate of the size vehicle they gave me so no real discount for their mistake. Cancelled foxx for an upcoming trip and will never use their company again.

Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.

It was easy to book and instruction on where to go and documents needed to rent the car were quite explicit. Overall, a very good experience.

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.

First car they gave me had a tire going flat. Car was not clean and dinged up. Took pictures as I was totally nervous I would get charged for it. No air on shuttle, shuttle was slow in arriving, service was slow. I will not book with them again.

easyrentcars was easy and I appreicated being able to buy the insurance at the time of booking as well.

Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.

The wait at the counter was over an hour. Many people were frustrated at the length we had to wait to get our car.

I would never go through Fox Rent A Car again. It was my first and last. I spent 2 hours standing in line to get the car(I have been renting for 50 years) and the most I have ever spent would probably 15 minutes. I did not even get the class of vehicle I reserved. According to others waiting in line , this was a common problem. I asked them how could they ever do it again. When we checked in the car 4 days later , people were waiting at least an hour in line to get a car and it was late morning on a weekday.

You were fine. I would never choose Fox or any other non- name brand vehicle again on your platform

I asked for a safer car considering the snow, I was given a beat up old and dirty jeep for 76$ extra. The car barely fit my luggage - but considering I was at FOX rental for 2.5 hours, I was ready to go. I feared it would have taken another 2.5 hours to change. Not worth the prices, I do not recommend.

Make sure you have your insurance covered before you get to the counter and then make sure you decline everything Fox offers you. They give you the hard sell and it will be very expensive.

Service was very easy to use.

Car had 50 k miles on it....old

Fox rent higher management was good compared to regular staff

EasyRentCars is really cool as all the information is crystal clear and the booking is at tip of the hand.

They refused to give us the rental car we had chosen and then were very aggressive when we insisted that they give us the midsize SUV we rented instead of a compact car. Horrible service at the counter despite telling them that I needed to get on the road to rush to a family medical emergency. I will never rent with them again.

Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.