DENVER CAR RENTAL REVIEWS

Very helpful staff member. The staff members dealt with some customers ahead of us that took longer so it slowed down the process of checking-out.

It was good and I think saved us some money. The vehicle was nice.

When I rented the car, it was supposed to be a large SUV. I expected to have a suburban or XL Yukon as shown in the pictures. But when I got to the counter, the clerk told me that the car is not any of the two or an equivalent one. she told if I want one them I have to pay an extra $1,600. I had to accept what was offered to me but I was so frustrated because the storage area after seating 7 people will be extremely small. Also after like 20 days from renting the car a message popped out in the dashboard says that the car needs maintenance.

Booking was easy and fast. I have no complaints

Average

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

Nice car

Don’t hide fees, just give the price then add in discounts

Confusion and wrong key made a car change necessary and took nearly an hour to get car and exit facility.

The vehicle was very dirty inside. We had to wait almost 30 minutes for the shuttle van.

Bummer on getting a shuttle after drop off, an employee stepped up to help out or I would have been screwed

Was told it wouldn’t be right for our trip and was told we needed to upgrade. Was given a smaller jeep for more money. Will not use Payless again

The Fox had confusing signs directing you to return the car in the wrong location. Once it was determined where to return the car, there was no employees directing you on where rot park or leave the car. We had to wait for an employee to give direct us and complete the transaction.

The car rental was through Thrifty, Not an inconvenience, although as we were waiting for the shuttle pickup at the airport, we noticed that the other rental agencies had shuttles more thoroughly.

Budget made the return of the vehicle so simple and easy

Quick and easy!

I waited almost a hour to get my car. I was late for my interview in the morning. The service is not good. The condition of the car is not good.

Store did not have a representative at the counter. Had to ask janitor.

Car was great once I got through the long wait line to pick up my automobile. It took much longer than other car rental companies.

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

Issue with advantage was offered different vehicle at pick up with absolutely no mention of up charge. Feel deceived.

Was fine experience.

I waited OVER 3 hours to pick up my car on a Wednesday - very frustrated!!! You know what reservations you had and only had 6 registers open out of 10. The manager walked around and kept saying he was sorry for the delay but he didn't open another register or get behind a register himself. He just disappeared behind a close door.... Once I received my car the tire pressure gauge light was on. I stopped to fill the tires with air but the light continued to be on. When I called to complain the only option was for me to call roadside assistance and wait for them and then turn the car in for another one....NO not an option!! I was on my vacation and paid over $600 for a car. I will think twice before I use your services again!!

The people working here are horrible and have no problem taking your money.

It's not bad, just drop payless rental car.

We were supposed to get a Jeep Grand Cherokee or similar, what we received was a Mitsubishi Outlander Sport which is a really small suv. And this was after waiting in line for about 40 minutes. I did not go back in to complain because we had been up a really long time at that point and I had my 5yr old and 11 month old with me and they were ready to go plus there was only two people working the counter and at least 20 people waiting at that point. So we just left after barely being able to get our luggage and car seats into the tiny car. I would like to have had the larger vehicle but my kids were done and could not have waited the hour or more for me to get back to the counter.

Your side was great, no issues and would use again.