HAWAII - MAUI ISLAND CAR RENTAL REVIEWS

The order required a red or blue car, but when we arrived at the store, they had orange and blue cars in stock. They gave us a white car without any explanation. When we exchanged the car, there was no mention of any compensation, and they directly charged my credit card $100! Very unprofessional company, will never rent from them again!

The waiting time wasn't long, but a Thrifty employee added an unknown insurance to my rental without my consent, costing over $30 for three days. They also tried to sell us a full tank of gas. When we refused, saying we wouldn't need that much fuel, they lied, claiming we'd need a full tank to visit Haleakala National Park. In reality, our three-day trip, including the Road to Hana and Haleakala National Park, only used half a tank. This kind of irresponsible sales tactic is infuriating. The car itself was good, both in terms of performance and condition, which I was satisfied with.

We got a mid-to-large SUV, it was a Dodge. The pickup went smoothly. During the drive, there was a minor accident, but since we had full insurance, the rental company told us it was no problem when we returned the car. Just filled out an accident report and it was fine. Very satisfied!

I reserved a Grand Cherokee-level SUV, but when I got to the store, they offered me a Nissan Rogue or a Jeep Patriot and said I could only choose one. It was really frustrating since there were at least 20 Wranglers parked nearby. I asked the staff if I could switch, but they refused. I ended up calling QEEQ customer service for help. They were polite, but after talking to the store employees, nothing changed. In the end, I had no choice but to accept the Rogue, which turned out to be a 2.0 low-end model. It was quite disappointing to spend money on a Grand Cherokee-level SUV and end up with a compact SUV. Previously, when I rented cars from other places, I got vehicles like the Ford Explorer, which are of the same class. ALAMO's service was quite average.

The vehicle was in great condition and very new.

Budget's business is booming! I waited over an hour in line to get the car. The counter staff was aggressively selling insurance, which was really annoying! They spent a long time checking my Chinese license and documentation and even wrote my address incorrectly! Finally, after finishing the paperwork, I still had to wait another half an hour to get the car. Sigh!

Luxurious and grand

The car rental location at Maui Airport is quite far, but there's a shuttle bus. When there are more customers, they open more counters. I had to wait about fifteen minutes. They asked us a few questions and if I didn't mind a two-door car. Very considerate and quick service.

Simple procedures and quick processing

Very good.

Overall experience was good. The store closes at 11:30 PM, which is later than other rental companies. Returning the car was also quite convenient.

The rental store is next to the airport, at the far west end of the terminal there is a shuttle bus. The driver will help with your luggage. The store is quite large, the queue isn’t long, and you can get the car quickly by showing the necessary documents. You can choose any car in the SUV section as no specific model is assigned. We chose a red Hyundai, which seemed fuel-efficient, among options like Jeep and Grand Cherokee.

I placed an order in March and arrived at Maui on 9/28. Upon entering Dollar and submitting the order, they started adding mandatory insurance. I already mentioned that I would pay according to the order, but they said the insurance in the order only covered a part. Finally, I asked if I couldn't rent the car if I didn't buy the additional insurance, and she said yes. At that moment, I didn't have time to contact the car rental website due to long flights and anxious family members. So, I had to buy whatever insurance they told me to. The return process was relatively smooth. I pre-paid for a full tank of gas, so I could return the car with any level of fuel.

The store reception was normal, shuttle bus service was provided, and the bus driver was very nice, helping with the luggage.

Very good

An absolutely flawless experience. After arriving at the airport, there was a dedicated phone line for free shuttle service to the rental office. We initially booked a JEEP Grand Cherokee, but it wasn't available, so we chose a Nissan Patrol of the same class. After two days, we even swapped for a JEEP Wrangler Sahara for free!

The pickup location was convenient, the paperwork process was slow, but the return was quick. Overall, a good car rental experience.

The car condition was average.

Convenient pickup process, no insurance upselling

Very satisfied