The wait time at the rental point was too long. However, when it was my turn to complete the paperwork, the process was quite smooth. Although they tried to upsell insurance, they didn't hassle me when I declined, unlike other rental companies where rejecting their insurance leads to intentional delays in processing.

When I picked up the car, I told them I had prepaid all fees and didn't need any additional charges. I asked to add my daughter as the second driver, they said it would be $13 per day. I mentioned it should include two drivers. They said the second driver can only be the spouse. I argued that it didn't make sense, but they insisted it was their policy. I decided to add my daughter, declined all other services, and signed a document they presented to me. When returning the car, they charged me nearly $100 more, including $65 for the second driver and $48.93 for other fees, claiming I had signed for all these charges. This is outrageous!

The first time, there was no car in the parking spot, and the second time, the fuel tank was only 1/4 full. Other rental companies would have upgraded me to the next model for free by now.

Not bad

A very pleasant car rental experience and a very enjoyable trip!