The customer service attitude was somewhat arrogant and they didn't provide detailed information, such as mentioning the extra charge for the Toll box in the car.
Always give the vehicle a one over even a 2nd & third over- it would be unfairly bad if a cust. is held responsible for the previous condition of the vehicle ex. cigarette ashes something that one could be charged for. Overall- I would rent again, was not disappointed ‘
About QEEQ:10.0/10
I was completely satisfied with my Rental, ease with reserving including the p/u & rtng.
The biggest and really only problem was the entrance for returning the car at Newark airport. It was non-existent.
Missed it. Followed great signage to the general area but nothing when it came to turning in. Very easy to miss.
“Great car at a good rate- collection process could be faster”
About Dollar:7.7/10
It took far too long (more than an hour) to get to the service counter to be issued a car. The car was fine except it seemed to have loud snow tires at the end of May. These made the ride a bit rough.
Car was great, staff at checkout and drop off were great. Only thing that I wasn't expecting was checking the vehicle for damage and filling the vehicle report myself at pickup.
Went early, not too many people, and the queue time was short. The service attitude of the rental company staff was average, not too friendly but not rude. They strongly recommended many unnecessary extra items. In the end, I only accepted paying around 50 USD for not having to refill the gas tank upon return. In hindsight, it was unnecessary since there were plenty of gas stations around the return area. Additionally, about three weeks after returning home, my credit card was automatically charged 26 USD. After inquiry, I found out it was due to an electronic toll. The toll was 1 USD, and the rental company's service fee was 25 USD, which seems excessive.
They charged me a higher rate than I agreed to through easyrentcars. When I showed them my prenegotiated rate, they said they would only match it if I could show them a daily rate in my confirmation, which it did not have. It only had a total rate. When I got the car, I noticed that they had not cleaned out snacks left by the previous renters. Finally, after driving off the lot, I noticed damage to the underside of the passenger rear view mirror, which was covered with electrical tape, which blended in well with the car’s black paint. I told Thrifty about this damage, but they wouldn’t tell me if it was pre-existing damage they knew about, or if I needed to do anything to document it. Now I’m worried they will try to charge me for it.
About QEEQ:9.0/10
Your service worked great, except for Thrifty changing their price on me at the counter.
The front desk staff was very helpful. They informed me that one of the seats in the Dodge I had booked was not in great condition and offered several alternative models to choose from. I ended up selecting a Toyota Sienna minivan. It had only been driven a few thousand kilometers, and it was very spacious and comfortable.
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Car hire at/near landmarks of Newark
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