NEWARK CAR RENTAL REVIEWS

The car rental counter took exceptionally long, due in large part to the manager refusing to allow his staff to use vehicles in the system. Instead, he ran around outside "preparing" cars and the staff used a walky talky to communicate car information and selection. Plus, the manager was rude to his staff. His staff was quite personable and professional, despite being treated so poorly.

They should list that airport fees are exorbitant and increase price by well over $100. Staff at the counter was VERY pushy on adding extras and really hassled me on adding unnecessary insurance options.

I would never rent from Dollar again. The entire customer experience was appalling. The representatives behind the counter were more interested in their personal conversations then actually doing their jobs. I learned more about their lives then how to use the EZ-Pass and the all the surcharges for the vehicle. The entire process took entirely too long and with all of the other options available I would think that a company would be interested in retaining customers. Also giving Dollar a value of 3.7 stars is a joke. 0 stars.

Car was good but Newark return process wasn't smooth. I left the car with the keys in it (as I was told). I had to call them to make sure they checked the car in.

Thorough. Easy

Easy

Hertz did a great job explaining everything from the rental pickup to the return process, great facility and great hours.

One trend I have found with all rental companies of late is that there a very few (if any) rental company employees in the car pick up area. This time with Hertz, I rented a convertible and I didn't how to operate the roof, I had to find and then flag down an employee to instruct me how to raise and lower the roof. Usually I'm left on my own to figure out how a car systems work.

Wonderful, easy and intuitive to use.

Good service ...good people ¡!! Offered upgrade without extra cost.

Gteat service and easy to.book. comprehensive bookings.

I Called two times from Denmark to Budget in EWR. First call I talked to a local guy Who was rude and completely useless. Second call, I got an South East Asian guy, who was very helpfull and solved the issue.

You shoul consider expressing more clearly, which company you actually are renting from. In my case Budget. Could have missed it...

Fast service

This was the worst rental experience I've had in the eight years of using this company. After picking up the car from the AVIS desk at Newark Airport, the vehicle's tire had issues three days later, making it undrivable at night on the road without any assistance. Attempts to contact the car rental company were unsuccessful. Finally called the general service line and was told to drive to the nearest location myself. The next day, I went to the designated location and swapped cars since I couldn't risk driving a faulty vehicle to refuel. I informed the staff that the previous car had 3/4 tank of gas left due to the issue. There was no apology for the vehicle's defect. Six days later, I returned the car at Boston Reagan Airport only to find an extra $120 charge on my bill, despite having prepaid all fees. The onsite AVIS staff couldn't explain the charge and offered no solution. Due to an imminent flight back to China, I couldn't negotiate further, but I did report the issue to the general service line before departure. There's been no follow-up since then. My decade-long international travel experience always involved this company, but this was particularly poor. The car company showed no remorse for the inconvenience caused by the vehicle malfunction and there were inexplicable charges. Post-complaint follow-up was also slow. This service was disappointing.

Explanations from Dollar attendant at pick up on additional insurance charges were minimal and rushed . Felt as if it was being quietly hidden . This left the whole experience "sour"

No value form Price drop protector this time. But online booking process was very easy with good deals

Front screen where dirty inside, hood where not cleaned and there where staines/spots in the passenger seat

Great service and good information given prior to picking up the car.

I made a reservation for a Ford Explorer because of its cargo space but I got a Nissan Pathfinder. It was very disappointing because we had so many bags and had to put bags in the second row with the passenger.

Full size car (fusion) couldn’t fit 2 normal suitcases in luggage area as it was advertised as 3 cases at time of booking, so had to pay more to upgrade to larger SUV to my disappointment!!!

When I collected the vehicle at the counter I felt like I am dealing with a law enforcement officer!!! And when I returned the vehicle it took a while to get a receipt ... there was no one at the car return area, counter staff were busy ... I will try to avoid Dollar in the future.

I booked a SUV and I literally got a 4 wheel drive hatch back. Very underpowered. I had questions about EZ pass. The staff brushed off the questions and said I had to deal with a 3rd party pass plate. Not very impressed. When I dropped off the car I had to pick up another car. They just gave me the same crap car back to me as they said they had nothing else left.

No comment. Just a normal booking site.

There was no Chinese service, long queues, and low efficiency. Even after receiving the rental slip, they didn’t accurately tell us where the car was. It took us quite some time to find it as the slot number was under the car, in the long rows of vehicles to the left upon exit. However, the return process was quick and took only 2 minutes.

Great experience dealing with Dollar. Would recommend

Easyrentals Always the best.

Staff was wonderful

Easy to use website